Carebrook Ireland
Team Leader - Front of House - Pret a Manger - Dublin Airport
Glenavy
£16.75/hr
Posted about 16 hours ago
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Pret A Manger - Shift Leader - Front of House - Belfast Airport
Come and Join Our Amazing Team and enjoy the benefits:
- 50% employee discount in all Pret A Manger, Carebrook, stores in Ireland
- Free food and drinks whilst on shift
- Weekly team bonus scheme
- Star Team Awards
- Clear progression plans and internal promotion
- Flexible scheduling
- Recognition awards
- 20% discount in Duty Free
- Discounted airport bus travel
- Free car parking (upon completion of airport pass)
The Right Pret People
- Support and coach the team to ensure they reach their potential in both the shop and kitchen
- Support the training pathways to ensure training happens on time
- Lead by example and be hands-on when required
- Assign duties amongst team members to match individual productivity rates, skill sets, and current responsibilities
- Coach the team for good performance by offering good regular feedback and praises
Amazing Service
- Lead the Speed of Service principles
- To ensure the team consistently follows the 6 Key Points of Service
- Follow the MBWA principles
- Empower the team to deliver engaging Joy of Pret activities
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous
- Ensure the Coffee Calling System is followed efficiently
- To ensure all Marketplace orders are prepared promptly and accurately
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Delicious Food and Drink
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
- To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness
- Ensure How to Cards are used and followed consistently to deliver Pret standards
- Ensure Line Checks are carried out successfully and any improvement needs actioned
- To ensure no Made to Sell (MTS) rejects are on display in our Langars
- To continually develop the team’s knowledge about the quality of our food and coffee
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
Well-Loved Shop
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
- To ensure that all safety checks are correctly monitored and recorded
- To take corrective action immediately on issues that affect customers, the team, or sales
- To ensure the shop is clean, safe, and the equipment is always well maintained
- To follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes
- To demonstrate due diligence and report and escalate any quality issues
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Shop Profitability
- To maximise sales, labour efficiency, and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production)
- Carry out ordering accurately and in line with the business needs
- Lead, monitor, and follow up on customer service requirements
- To ensure good stock control by following the 7 Steps of Unaccounted
- To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
Growing Sales
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
- Support the execution of successful food launches
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
- To support Marketplace opportunities
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Skills
Team Leadership
Coaching
Performance Management
Customer Service
Food Safety
Health & Safety
Stock Control
Merchandising
Staff Training
Operational Management
Forecasting
Labor Efficiency
Location