UPS
Team Leader Local Sort. Telford
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
This position handles day-to-day service issues within an operation. You will work with hourly and management staff to address process, safety, staffing, and training. This position coordinates the needs and efforts of the operation to ensure customer satisfaction is met. You will facilitate the smooth execution of procedures and management of systems.
The shift hours are from 1 pm to 9 pm, Monday to Friday. Flexibility will be required on an ad-hoc basis. This is a fixed term position. Total working hours are 37.5 hours per week.
Location: Telford
Key Responsibilities
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Coordinating daily center activates and day to day service issues.
- Providing support to administrative team.
- Training and development of employee, including follow up to ensure compliance and accuracy and managing a team to achieve results.
- Customer Service: resolving customer concerns to include escalation calls and service requests.
- Maintaining Data Systems for Package Operations, including the auditing and analysis of package operations information.
- Overseeing the center's systems, databases and office administration.
- Driving results for the Centre across all work groups.
Your Skills
- Customer Focus, Integrity, Initiative
- Interpersonal skills, including teamwork, co-operation, ability to manage conflict, motivate and develop others, and provide constructive performance feedback.
- Knowledge of the UPS operation and UPS in-house systems would be an advantage.
- Excellent computer literacy skills, proficient in Microsoft Office.
Your Benefits
- Competitive pay in the region of £30k per year, negotiable depending on experience.
- Company pension scheme, discounts at major retailers (like Apple), cinemas and attractions (such as Alton Towers and The London Eye).
- Opportunities to progress – thanks to our ‘promotion from within policy’.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our love of logistics is fuelled by our passion for people. That's why we're committed to eliminating discrimination and promoting equality across UPS — from the application process to our everyday workplace culture.
Employee Type: Fixed Term (Fixed Term)
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location