Waitrose & Partners
Team Leader Nights
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Team Leader Nights
Team Leader – Waitrose Shop Role
About The Role
As a Team Leader within one of our Waitrose shops, you'll help our customers experience exceptional service every time they visit, delivering the Partner-led expertise and passion for food that rivals simply can’t match. Your commitment to going the extra mile—supporting both customers and other team members—will leave a lasting impression, building day-to-day trust and lifetime loyalty to the Waitrose brand while driving sales, profit, and operational excellence.
Due to working time regulations, applicants must be 18 years or over to apply.
Key Responsibilities
Your role combines delivering outstanding customer service with shopkeeping and management duties to ensure smooth day-to-day operations. Key responsibilities include:
- Supporting the shop’s management team to meet customer demand across all areas of the operation
- Ensuring Partners (team members) adhere to safety, compliance, and legal standards
- Fulfilling online orders for Waitrose-delivered shopping, ensuring swift and accurate preparation for drivers
- Stock replenishment: Maintaining fully stocked shelves and correct product placement for seamless customer experience
- Supporting key functions with shift flexibility, including checkout assistance, Click & Collect coordination, and handling on-demand customer orders
- Proactively driving commercial performance—offering continuous improvement strategies to enhance efficiency
- Minimising waste by implementing product due diligence and timely markdowns for near-dated items
- Maintaining a clean, safe, and orderly working environment through effective shopkeeping
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Skills & Experience
To excel in this role, you should have:
- Strong people and leadership skills to inspire and manage teams effectively
- Retail expertise, with the ability to maximise commercial success and sales
- Experience in customer-facing roles and service-oriented environments
- Excellent stakeholder management, including collaboration with third parties and team partners
Desirable Skills & Experience
bonus if you have:
- Duty Manager Training (for current Partners only)
About The Partnership
Waitrose is the largest employee-owned business in the UK, home to our celebrated brands John Lewis and Waitrose. Here, we’re not just employees—we’re Partners, driven by a mission to create a happier world.
We’re committed to ruthless excellence in retail, constantly innovating, adapting, and expanding—Never Knowingly Undersold in price, quality, and service (for John Lewis) and delivering unmatched food passion (for Waitrose).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As Partners, we share ownership—and its rewards. We speak up for our success, standing together through challenges and milestones, guided by our values of trust, kindness, and mutual respect.
We believe ** belonging starts with us **. Our promise: to foster an environment where everyone feels valued, encouraged to be who they are, and supported to THRIVE—individually and collectively. Here, Partners make the difference, and we all own it.
Important Points
- Some roles require pre-employment vetting (including DBS checks), which may be undertaken via a third-party provider. Financial probity checks may also apply depending on the role.
- High application volumes may require the vacancy to close earlier than expected. Apply promptly to avoid disappointment.
- If you require reasonable adjustments due to a disability, please contact us as soon as possible.
- Flexible working is encouraged where possible (e.g., compressed hours, job sharing). Discuss options with your hiring manager during interviews.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills