Homerton Healthcare NHS Foundation Trust
Team Leader – Patient Administration Team - Surgical Bookings
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Team Leader – Patient Administration Team - Surgical Bookings
Band 5 Team Leader – Patient Administration Team
We are seeking an enthusiastic and motivated Band 5 Team Leader to join our Patient Administration Team within the Access Directorate. This is an exciting opportunity for an experienced administrative professional with:
- Strong knowledge of RTT (Ready, Willing and Able) pathways
- Expertise in surgical bookings and related operational processes
About the Role
The post holder will:
- Supervise a team of administrative staff within a high-impact contact centre environment
- Oversee daily workload management to ensure:
- Theatre Lists are completed accurately and punctually
- Lead by example—acting as the face of professionalism within the Team
- Play a critical role in meeting KPIs and maintaining service standards, which directly enhances patient care
Key Focus Areas:
Patient Experience & Service Excellence
- Ensure consistent customer care standards throughout all interactions
- Embed a culture that values patient feedback and uses it to drive service improvement
- Support a learning environment where staff can enhance their skills and confidence
Operational Leadership & Accountability
- Produce and distribute regular performance reports and management information (e.g., slot utilisation, document management, referral vetting processes)
- Chair team meetings, propose actionable discussions, and record minutes as required
- Drive regular one-to-ones (121s) and team briefings
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Training & Staff Development
- Deliver training sessions to upskill the team and encourage ongoing professional growth
Team Management & Resourcing
- Align workforce planning with service demand, including aligning staff hours and tasks
- Track and manage sickness, absence, and annual leave to maintain continuity
- Collaborate with management to ensure key performance indicators (KPIs) are met
About Homerton Healthcare NHS Foundation Trust
Homerton Healthcare NHS Foundation Trust serves the communities of Hackney and East London, as well as The City, while also offering specialised services to a wider patient network.
Proud Achievements:
- Achieved the highest possible rating of Outstanding by the Care Quality Commission (CQC) at Homerton Hospital
- Delivers comprehensive hospital and community services via multiple locations:
- Homerton Hospital
- St Leonard’s Hospital
- Mary Seacole Nursing Home
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Our Values & Commitments:
- Equality and diversity are central to our culture, reflected in our staff policies, procedures, and People Plan
- We champion inclusion across all roles and strive to reflect our mission statement in every action
- Fairness in recruitment adheres to Fair Recruitment Standards, ensuring every applicant is treated impartially
Elementary & Professional Support:
- The Trust is renowned for its staff development programmes, offering ample learning and growth opportunities
- Recognised as a top employer in the HSJ Best Places to Work and Nursing Times Best Workplaces lists
Impactful Benefits for Staff:
- A supportive environment for career progression
- Alignment with national healthcare standards, underpinned by dedication to patient-centred excellence
Further Information & Contact
For additional questions or to arrange an informal site visit, please reach out:
- Name: Asif Patel
- Job Title: Patient Administration Manager
- Email: asif.patel4@nhs.net
- Telephone: 0208 510 7538
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