Oakheart™️
Team Leader - Property Management
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Team Leader – Property Management
Location: Chelmsford, Essex
Hours: Monday – Friday, 9:00am – 5:30pm
Annual Leave: 28 days per annum (including bank holidays), plus your birthday off
Benefits
- Basic salary of £45,000 - £50,000
- Ongoing training & development
- MacBook laptop
- Pension (3% employer contribution)
- Annual company events
- Hybrid working – up to 2 days working from home per week following successful completion of probation
- Private Medical Healthcare
The Role
We are seeking an experienced and highly organised Team Leader – Property Management to oversee and support our Property Management team while maintaining responsibility for a personal portfolio of managed properties.
This is a hands-on leadership role, ideal for an established Senior Property Manager ready to take the next step into people leadership. You will be responsible for ensuring the smooth day-to-day operation of the department, driving service standards, supporting team development, and ensuring compliance across all managed properties.
Based either at our Oakheart Chelmsford office, you may occasionally be required to travel to other offices within the group for support, training and development.
Key Responsibilities
Team Leadership & Performance
- Lead, coach and support a team of Property Managers
- Conduct regular 1:1s, performance reviews and development meetings
- Provide day-to-day guidance on complex tenancy, maintenance and compliance matters
- Monitor team workloads and allocate portfolios effectively
- Ensure service levels, response times and departmental KPIs are consistently achieved
- Support onboarding and training of new team members
- Identify process improvements to enhance efficiency and customer experience
- Act as escalation point for complex complaints, disputes and high-risk situations
- Promote a positive, collaborative and high-performance team culture
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Portfolio Management
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Manage a personal portfolio of properties, carrying out duties including:
- Carrying out pre-inventories upon successful new lettings listings or following check-out for re-let properties
- Providing accurate recommendations to landlords for works required
- Completing inventories for new let properties
- Acting as the main point of contact for all maintenance issues
- Instructing, coordinating and overseeing contractors to ensure works are completed to a high standard
- Approving and raising contractor and repair invoices
- Ensuring properties remain fully compliant with all legal and safety requirements (Gas Safety, EICR, EPC, smoke/CO alarms etc.)
- Booking and conducting routine property visits
- Managing rent arrears processes and communicating updates to landlords and tenants
- Providing financial updates and monitoring maintenance expenditure
- Negotiating annual rent increases and serving relevant notices
- Serving all required legal notices throughout the tenancy lifecycle
- Managing tenancy renewals, periodic tenancies and tenancy terminations
- Conducting check-outs and negotiating deposit returns/disputes through TDS
- Advising landlords on legislative changes and best practice
- Building strong client relationships to maximise retention
- Maintaining accurate records within the CRM/lettings platform
- Ensuring all communications and actions are consistently logged
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Compliance & Operational Oversight
- Ensure departmental compliance standards are maintained across all portfolios
- Carry out file audits and spot checks
- Proactively identify risks and escalate where required
- Support implementation of legislative and procedural changes
- Maintain up-to-date knowledge of lettings legislation and best practice
Essential
What We’re Looking For
- Minimum 5 years’ residential property management experience
- Strong working knowledge of current lettings legislation and compliance requirements
- Proven ability to manage a demanding property portfolio
- Excellent problem-solving and organisational skills
- Strong communication and negotiation abilities
- Full UK driving licence and access to a vehicle
Desirable
- Previous Team Leadership or Senior Property Manager experience
- ARLA qualification (or working towards)
- Experience using property management CRM systems
Apply
If you’re ready to take the next step in your property management career, we’d love to hear from you.
Send your CV to careers@oakheart.co.uk
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