Ministry of Justice UK
Team Leader (Ref: 19526)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Team Leader (Ref: 19526)
Team Leader – Magistrates’ Court (Ipswich/Norwich)
Location: Ipswich Magistrates’ Court (IP1 2AP) or Norwich Magistrates’ Court (NR3 1UP)
Fixed-Term Contract: 12 months (role on rotational reserve list post-appointment)
Job Summary
You’ll lead a team of administrative professionals, ensuring high-quality justice service delivery through effective core administrative support, leasehold management, and customer-facing operations. This leadership role shapes HMCTS operations and is central to driving performance while supporting staff wellbeing, reward, and recognition.
Proud to serve. Proud to keep justice going.
About HM Courts & Tribunals Service (HMCTS)
Our Mission
We administer criminal, civil, and family courts, as well as unified tribunals, delivering life-changing justice across England, Wales, and the UK. Our teams partner with service users and colleagues to uphold public service commitment.
About Your Role
This Team Leader position is founded on the Civil Service Line Management Standards, fostering:
- Challenge, inspire, and develop: Champion leadership development through mentorship and tailored coaching.
- Empower others and place people: Foster a culture of respect, equity, and engagement.
- Achieve results & benefit users: Drive business excellence by aligning team output with national/regional priorities.
- Lead with integrity: Model ethical leadership with accountability.
Key Responsibilities:
- Team Leadership:
- Motivate and develop staff to delivery high standards in administrative roles (e.g.: diary minimis for magistrates, court rooms, education infrastructure, hosting team).
- Ensure compliance with HMCTS priorities while addressing potential challenges with a strategic, proactive approach.
- Innovate processes to enhance operational efficiency.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Customer & Stakeholder Focus:
- Deliver exceptional service to service users, judiciary, and management in a consultative and customer-centric environment.
- Champion harmony with interdepartmental stakeholders including HMCTS groups and outside legal bodies.
-
Performance & Wellbeing:
- Proactively contribute to equitable reward/recognition, supporting staff to build long-term career progression.
- Champion workplace inclusivity, fostering working culture that prioritises performance, innovation, and retention.
Essential Requirements
Core Competencies
✅ Leadership & Growth Proven ability to coach and enable teams to build skills, confidence, and long-term effectiveness.
✅ Problem-Solving & Adaptability Comfortable in challenging or complex situations, with talents to de-escalate and resolve conflicts with a corrective, solution-driven approach.
✅ Accountability & Impact Fully aligned with line-management standards, capable of analysing data to drive performance improvements and evidence-informed decision-making.
✅ Technical Proficiency Proficient in office systems and prepared to adapt to evolving technologies.
✅ Communication & Relationships Clear articulation of goals, team commitments, and accountability. Established relationships with internal/external partners, including the judiciary.
Employment Terms
Workplace & Schedule:
📍 Full-time/Part-time: 37 hrs/week minimum (fixed schedule: 3–5 full/treatment days; PART TIME APPLICANTS MUST INDICATE MAX DESIRED RTW). 📍 Location: Based in either Ipswich Magistrates’ Court or Norwich Magistrates’ Court with rotating cover shifts (three out of four weeks working). Saturday sessions included: 2 Saturdays/month by rota (flexible times scheduled to ensure fairness to team).
Compensation & Benefits:
💼 Starting Salary: 29,303 per annum (compliant with Civil Service minimum). 💼 Pension: £8,489 towards the Civil Service Defined Benefit Pension Scheme (26.97% contribution). 💼 Flexible benefits include:
- Generous annual leave (including public holidays),
- Season ticket/bike loans,
- Childcare vouchers,
- Family/flexible working policies (e.g., job-sharing).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Recruitment Context:
🔹 Reserve List: Joining the role opens access to a reserve list for 12 months; merited candidates retained even if the role closes sooner. 🔹 Visa Restrictions: Non-sponsorship role—However, candidates with existing Skilled Worker Visas can enquire during checks.
Security clearance: Mandatory criminal record check and baseline personnel security process.
Selection Overview
We measure candidates against three key behaviors:
- Leadership
- Decision-Making
- Collaboration & Impact Through Communication
Anecdotal evidence may be generated via an assessment day. AI-generated content (e.g., summaries of selection criteria) will not suffice—evidence must be truthful, personal, and factual.
Do’s: Highlight real-world achievements.
Datum to Avoid: AI-assisted summaries or plagiarism.
Contact Us:
📧 Recruitment Queries: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk 📞 External Further Help: 0345 241 5359 📧 Internal Civil Service Complaints: moj-recruitment-vetting-enquiries@gov.sscl.com
Application Process: To start your 12-month, leadership journey, apply now by revisiting the Justice Jobs Portal for full finer print.
Note to Veterans: This role qualifies under the US-based Great Place to Work for Veterans initiative.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location