Wilson James
Team Leader
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Permanent
Location: Pancras Square, Kings Cross, London
Hours: Full time, 4 on, 4 off, days 07:00 - 19:00 and nights 19:00 - 07:00
Pay: £15.72 ph
We are seeking a proactive and experienced Security Team Leader to oversee the safety and security of our site, ensuring the protection of people, property, and assets at all times.
In this role, you will support the Security Operations Manager in delivering a high-quality, customer-focused security service while leading and coordinating a team of officers. You will maintain a strong visible presence, respond to incidents, and ensure compliance with all site procedures and standards.
About The Role
You will:
- Lead and supervise the security team, ensuring all officers follow site procedures and deliver a consistent standard of service
- Maintain accurate Daily Occurrence Logs and ensure all incidents and activities are recorded to a high standard
- Act as the first response to security, fire, and health & safety incidents, managing and escalating appropriately
- Oversee alarm responses, ensuring timely action, accurate reporting, and correct escalation
- Coordinate staff rotations and shift activities to meet operational requirements and maintain site coverage
- Ensure all staff are fully briefed on daily operations, incidents, and upcoming events
- Monitor performance, attendance, and conduct, addressing any issues and maintaining team standards
- Manage site administration, including reporting, handovers, audits, and maintaining security documentation
Why Join Us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Progression opportunities – many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to Work scheme
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What We Are Looking For
- Valid SIA licence and proven experience in a supervisory/security leadership role
- Strong leadership and team management skills with the ability to motivate and direct staff
- Excellent written and verbal communication skills, including incident reporting
- Ability to remain calm and make decisions under pressure, especially during emergencies
- High level of attention to detail and accuracy in reporting and documentation
- Strong understanding of health & safety and security procedures
- Proven reliability with excellent punctuality and attendance
- Ability to deliver excellent customer service while التعامل with visitors, staff, and contractors professionally
Desirable (Optional)
- Experience in a corporate or high-profile environment
- Knowledge of assignment instructions, risk assessments, and site safety procedures
- Familiarity with security systems, alarms, and access control systems
- Understanding of equality and diversity principles
Interested? Apply now and secure your future with us! Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
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Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
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Location
Pancras Square
6 Pancras Square, London, Greater London, UK, N1C 4AG
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