Sumitomo Electric Europe Ltd.
Team Leader - UK Service Centre
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Job Overview
We are seeking a dynamic and experienced Team Leader to oversee the day-to-day running of our UK Optical Fibre Fusion Splicer Service Centre. The successful candidate will be responsible for managing a team of technicians, ensuring high-quality service delivery, and fostering a positive working environment. This role offers an exciting opportunity for a motivated individual with strong leadership and communication skills to contribute to the centre’s success.
Sumitomo is widely recognised as one of the world’s leading forces in the research and development of high-technology products and systems in the info-communications, electronics, automotive and environment & energy industries. Our mission is to enrich our society through the provision of our products, which include optical fibres, cables and connectors. We have been established within the UK for 50 years and are part of a wider global group employing more than 280,000 employees in 415 companies worldwide.
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Responsibilities:
- Lead and supervise a team of service staff, providing guidance and support to achieve operational targets
- Coordinate and prioritise inspections, repairs and maintenance services within the Service Centre, ensuring efficient workflow and customer satisfaction
- Analyse performance data to identify areas for improvement and implement effective solutions
- Foster a collaborative team environment that encourages development and high morale
- Communicate effectively with team members, management, and customers
To be successful in this role, you will need:
- Previous supervisory experience gained in a service maintenance role
- Knowledge and experience in electro mechanical or opto assemblies
- Good verbal and written communication skills
- Good planning, analytical and organisational skills
- Excellent interpersonal skills to line manage a team, deal with other Company employees at all levels and customers in a professional manner
- Good computer skills with a sound knowledge of Microsoft Office
- To be capable of lifting and moving machines and boxes
- To be able to work to a specific time frame to ensure products are delivered to customers on time
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A recognised qualification in electronics/telecommunications is desirable but not essential.
If you have the above experience then we would love to hear from you, so please apply by submitting your current CV and a cover letter to say why we should recruit you.
In return you will receive:
- A competitive salary
- Pension
- 25 days holiday plus bank holidays pro-rata
- Private healthcare and annual medical, life and travel insurance
REF: TL/LNPD/JUL26
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