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Team Leader – Surrey Court Extra Care Scheme
Full-Time | Permanent | Chandler’s Ford
About CCH Group
CCH Group is a leading provider of community-based care and support services across the UK. We are committed to delivering high-quality, person-centred care that enables people to live independently with dignity, choice, and control.
About the Role
We are currently recruiting a Team Leader to support our Surrey Court Extra Care Scheme in Chandler’s Ford. This is a key leadership role within the service, offering the opportunity to:
- Support residents through exceptional care delivery
- Lead and mentor a care team
- Contribute to the ongoing improvement of Extra Care provisions
- Work in a dynamic environment focused on person-centred care
Responsibilities
As Team Leader, your primary focus will be on providing visible leadership, operational support, and quality care within the scheme. Your key responsibilities include:
Leadership & Team Management
- Lead by example, ensuring high standards of professionalism and care on site
- Supervise and support the care team to maintain consistent, high-quality service delivery
- Act as a point of contact for residents, families, and internal stakeholders (e.g., management, staff)
Operational Support
- Oversee rota planning, staffing levels, and day-to-day operations to ensure seamless service delivery
- Ensure compliance with organisational policies, legal standards, and safeguarding protocols
- Represent the scheme in inter-team collaborations and external partnerships
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Quality & Care Excellence
- Drive and maintain high standards of care, well-being, and resident experience
- Foster a culture of continuous improvement in care practices
- Ensure all care plans align with residents’ individualised needs and preferences
Staff Development
- Provide coaching, supervision, and professional development opportunities
- Offer constructive feedback and support career progression within the team
- Promote a supportive, inclusive, and empowering team environment
This role demands calm, organised leadership with the ability to balance operational challenges while prioritising resident well-being.
Qualifications & Requirements
To excel in this role, you will have:
- Proven experience as a care team manager or supervisory role (preferably in an Extra Care or residential setting)
- Strong understanding of healthcare regulations, person-centred care principles, and safeguarding practices
- Excellent communication and conflict-resolution skills
- Ability to organise, prioritise, and multitask in a fast-paced environment
- Commitment to continuous professional development and improving care standards
- Business or leadership qualifications (e.g., qualification in management or care leadership) are desirable but not essential
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Benefits
At CCH Group, we are invested in your growth and well-being. Enjoy a fulfilling role that offers:
Development & Training
- Structured training programmes for ongoing professional development
- Clear opportunities for career progression and skill enhancement
Work-Life Balance
- 25 days annual leave plus additional leave options
- Flexible attendance policies where applicable
Competitive Benefits
- Occupational sick pay and health-related benefits
- Exclusive retail partner discounts through our benefits package
- Career progression within a supportive and collaborative culture
Apply Now
If you are an experienced care professional looking to take the next step into a leadership role in an Extra Care setting, we invite you to apply.
📩 Apply today by submitting your CV and covering letter, or contact us for an informal discussion about the role.
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