Marks and Spencer
Team Manager - Fashion, Home & Beauty - High Wycombe and Buckinghamshire area
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Team Manager UK – Fashion, Home & Beauty
Summary
Join Marks & Spencer (M&S) as a Team Manager in Fashion, Home & Beauty, where you’ll lead from the front and play a critical role in redefining our stores for the next generation of customers.
This isn’t just a back-office role. You’ll be on the shop floor—setting an example, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even under pressure.
We’re searching for confident, people-first leaders who thrive in fast-paced environments, make bold decisions, and excel at developing teams.
What Success Looks Like
- A department that delivers strong trading performance, looks brilliant, and offers five-star customer service
- A motivated, multiskilled team that feels supported, challenged, and proud of their contributions
- Clear ownership of standards, *safety, availability, and operational excellence
- Strong commercial results, driven by insight, speed, and exceptional leadership
- A culture where employees feel valued, developed, and excited to grow with M&S
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Responsibilities
This role demands bold leadership, resilience, and customer obsession. You’ll need to:
- Lead by example on the shop floor, setting high standards and inspiring teams
- Drive commercial success through data-driven decisions and commercial acumen
- Develop and coach your team, ensuring they thrive and deliver top performance
- Manage performance with clarity and empathy, even during challenging conversations
- Steer your department through change with adaptability and energy
- Promote digital confidence and an openness to new ways of working
You’ll be the natural role model for exceptional customer service, inclusion, and M&S behaviours—setting the tone for a culture where people feel valued and engaged.
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Requirements
Experience & Skills
✅ Proven experience leading teams in fast-paced retail or customer-facing environments ✅ Strong commercial awareness, with an ability to use data and insights to drive results ✅ Leadership in coaching, performance management, and driving team growth—with both empathy and firmness ✅ Confidence in having tough but constructive conversations ✅ Resilient, adaptable mindset, with the energy to lead through change ✅ Digital competence and willingness to embrace innovation ✅ Exceptional role model for customer service, inclusion, and M&S values
Think you’ve got what it takes? If you’re a driven, people-centric leader who thrives on raising standards and delivering results, then M&S wants to hear from you. Take Your Marks and apply today.
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