Marks & Spencer
Team Manager - Food - Newtownbreda
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Team Manager in Food – M&S (Marks & Spencer)
About the Role Join Marks & Spencer as a Team Manager in Food, where you’ll drive transformative change on the shop floor—lead from the front, set high standards, and inspire your team to deliver exceptional service, sharp commercial performance, and five-star customer experience during demanding pressure points.
This is dynamic, hands-on leadership—not a behind-the-scenes responsibility. You’ll thrive in fast-paced environments, make decisive decisions, and cultivate a motivated, multi-skilled team that feels challenged, supported, and proud of their contribution.
What success in this role looks like:
- A prosperous, store-proud department with sharp operations, visual merchandising, and outstanding service
- A multiskilled, empowered team that feels developed, valued, and excited to grow with M&S
- Ownership of operational excellence, safety, availability, and commercial standards
- Strong results-driven leadership, leveraging insights, pace, and inspiration to outperform targets
- A vibrant, inclusive culture where colleagues feel developed, respected, and eager to bring their best work
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Responsibilities
- Drive departmental performance—optimise trade, visual appeal, and service excellence under pressure
- Lead the front line: Build and coach a motivated team, fostering a culture of high ambition and delivery
- Ensure commercial success by using data-driven insights to inform decisions and improve profitability
- Cultivate a people-first mentality, coaching team members, addressing performance challenges, and championing inclusion
- Champion operational excellence, maintaining high safety, hygiene, and availability standards
- Align with M&S’s retail innovation agenda, embedding digital tools and adaptive practices into daily service
Requirements
Must-haves:
- Proven leadership in retail or customer-focused environments (team management experience in fast-paced settings)
- Strong commercial instinct—confidence to analyse data, drive KPIs, and use insights to deliver results
- Coaching and communication skills—ability to give direct, constructive feedback with empathy
- Resilience and adaptability—energy to lead through change and inspire others amidst ambiguity
- Digital proficiency—willingness to embrace new ways of working and leverage digital tools
- Natural role model for M&S’s service culture, adherence to values, and inclusive behaviours
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Nice to have:
- Experience coaching cross-skilled teams or managing through transformational change
- Start-up or innovation-driven retail experience
- A proven track record in visual merchandising or operational excellence
Why join M&S now?
We’re revolutionising retail—pushing boundaries with greener operations, smarter digital tools, and unmatched retail innovation. Leading-edge opportunities await, and this is the best time to bring your leadership to M&S.
As an inclusive, values-driven organisation, we work hard to attract, develop, and support a diverse team—and we’re proud of our ** smart/flexible working model**. Our purposes built on inclusion, fairness, and flexibility promise to shape an even brighter future, ensuring everyone can thrive.
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