Marks & Spencer
Team Manager - Food - Reading and Berkshire area
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Team Manager – Food (Store Leadership Role)’ave tại Marks & Spencer (M&S)
About the Role
Lead from the shop floor and reshape M&S stores for the next generation of customers. This is not a desk-based leadership position—you’ll set the standard, inspire high-performance teams, and deliver exceptional style, service, and commercial results under pressure.
We’re seeking bold, people-first leaders—confident decision-makers who thrive in fast-paced environments, motivating teams to excel and drive outstanding experiences for customers.
Success Looks Like
- A profit-driven, immaculate, high-service department that consistently delivers
- A multiskilled team feeling supported, challenged, and proud of their contributions
- Clear ownership of standards, safety, availability, and operational excellence
- Strong commercial performance through insight-driven decision-making, speed, and exceptional leadership
- A values-based culture where employees feel valued, developed, and eager to grow with M&S
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Key Responsibilities
- Shop-floor leadership: Hold responsibility for their team’s performance and department-wide standards
- People development: Coaching, mentoring, and performance-managing a multiskilled team with empathy and clarity
- Commercial acumen: Using data, insights, and metrics to drive strong results
- Resilience & adaptability: Thriving in fast-changing environments, leading through transition
- Customer-first mindset: Setting and embodying five-star service standards
- Operational excellence: Ensuring safety, availability, and quality at all times
- Strategic thinking: Developing innovative ways to engage customers and strengthen commercial performance
Ideal Candidates
- Proven retail leadership: Experience leading teams in high-pressure customer-focused environments
- Commercial mindset: Ability to analyse data, spot opportunities, and make bold decisions
- Coaching & management skills: Clear but compassionate communication, willingness to have tough conversations
- Flexibility & adaptability: Enthusiasm for evolving with industry shifts, flexible/smart-working attitudes
- Digital awarness: Comfort with M&S’s digital tools and a growth mindset toward new ways of working
- Role model status: Demonstrates exemplary service, inclusion, and M&S values in everyday actions
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Working at M&S
We’re revolutionising retail with digital innovation, sustainability, and cutting-edge experiences. Every customer interaction is an opportunity to surprise and delight. Particularly exciting for candidates who:
- Innovate with tech-enhanced customer experiences
- Foster inclusivity and equal opportunity
- Embrace smart-working policies
- Find pride in excellence—driving results the right way
Good team managers kickstart change, empower staff, and embed lasting growth. Mes Gob Button Look Forward?
Apply now.
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