Marks & Spencer
Team Manager - Food - South Birmingham Area
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Team Manager – Fashion, Home & Beauty (Marks & Spencer)
Leaders of this calibre are expected to push boundaries and bring their vision to life, shaping our stores for the future. This is a hands-on role — you’ll be on the shop floor, inspiring teams, raising standards, and driving exceptional commercial performance in a dynamic environment.
About the Role
Join Marks & Spencer (M&S) as a Team Manager in Fashion, Home & Beauty where you’ll lead with passion and energy. This is your chance to transform how we deliver retail excellence, blending bold leadership, people development, and resilience to leave an impact.
You’ll own standards, safety, availability, and operational excellence while fostering motivated, multiskilled teams loyal to M&S’s core values—where every team member feels challenged, proud, and valued.
At M&S, we reform, reimagine and reinvigorate retail. This is an opportunity to lead a ground-breaking retail transformation, merging digital innovation with legendary service. We’re hiring bold, inclusive leaders ready to redefine retail standards.
What Success Looks Like
A high-performing M&S team delivers:
- A thriving department with strong trading performance, aesthetic appeal, and five-star service
- A cohesive team that feels supported, developed, and inspired by their growth opportunities
- Ownership of operational excellence in safety, service availability, and standards
- Driven commercial results through data-inspired decisions, pace, and exceptional leadership
- A culture where individuals feel valued, challenged, and excited about their role with M&S
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Key Responsibilities
Lead with Impact
- Set a compelling vision and lead your team with enthusiasm, beating challenges head-on.
- Ensure a seamless customer experience, aligning M&S’s behaviours and standards at all times.
Drive Commercial Results
- Apply commercial insight to inform decisions, pushing for growth, profitability, and achievement of targets.
- Embed operational excellence, safety, and high standards to enhance operational performance.
Coach and Develop Your Team
- Cultivate a multiskilled, empowered, and motivated workforce that acts with ownership.
- Foster an environment where individuals thrive, take pride in their work, and enjoy ownership of their development.
Mobilise and Inspire
- Adopt a service-focused mindset and be a role model for M&S’s values.
- Proactively adjust to change and embrace adaptability, ensuring a future-fit team for evolving market needs.
Who Are We Looking For?
You’re the ideal candidate if you—
- Lead with confidence in a fast-paced retail or service environment, demonstrating track-record of success in similar roles.
- Have a keen commercial instinct, using data and insight to drive successful outcomes.
- Lead and manage effectively, balancing coaching, development, and performance management with clarity and empathy.
- Keep your composure, even in tough conversations, and develop quickly in pivotal moments.
- Embrace change and transformation, and channel a resilient, adaptable attitude with high stamina and energy.
- Harness digital tools and technologies to align with customers’ needs and retail innovation.
- Act as a visible role model for exceptional service, inclusion, and inclusion excellence within M&S.
- Leopard of flexibility, actively move forward and seek challenges rather than stagnating.
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This role features M&S employees who get things done—people who do not stand still and instead target efficiency, innovation, and ethics with unyielding commitment.
Why Choose M&S?
At Marks & Spencer, we’re redefining retail itself—motorising progress into a greener, flexible yet exciting digital future. As part of this transformative journey, we invite you to reinvent retail alongside us. Aimed at spearheading the next phase of retail, M&S continues to redefine customer-centric service and digital brilliance, supported by an organisation that is as rooted in tradition as driven by today’s forward momentum.
With inclusive values as our cornerstone, and a commitment to Diversity and Equal Opportunities, M&S is a space where everyone feels empowered to thrive and grow.
Join us today—because greatness isn’t given, it’s done here. #LI-DB1
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