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Team Manager
About The Role
Do you enjoy leading and developing a team? Can you drive a culture of high standards and excellent service? Then our Waitrose Team Manager role might be the one for you.
Applicants must be 18 years or over to apply.
Duties and Responsibilities
As Partners – members of the Partnership – it’s our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve, taking action to ensure the Partnership is efficient and we’re all as productive as possible.
As a Team Manager, you’ll be responsible for influencing, motivating, and guiding a team while driving the shop forward. You’ll help contribute to the overall performance of our unique brand through exceptional shopkeeping and line management skills.
You’ll be a proactive role model for delivering superb customer service, overseeing the shop floor to ensure customers receive the best experience. At times, you’ll manage entire day-to-day operations to optimise:
- Sales
- Profitability
- Customer satisfaction
- Minimising waste
Equally, you’ll promote a culture of continuous learning and deliver an outstanding Partner experience by unlocking team potential.
Job Requirements
- Ensure consistently high levels of availability and exceptional merchandising standards.
- Deliver an efficient, legal, and secure store operation, taking responsibility for operational activity.
- Essential experience qualifications: Experience of supervising a team in a fast-moving, customer-focused environment.
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Benefits Of The Partnership
Enjoy:
- 25% discount at John Lewis and 20% in Waitrose.
- A competitive pension scheme (match up to 8% of pay).
- Excellent work-life balance, with flexible working, well-being focus, and award-winning equal parenthood leave policy.
Full benefit details, including exciting extras, are available on our website under: [About The Partnership; Benefits](insert-hyperlink-if-available)
Important Application Notes
- 2-year reference check required for all applicants.
- Vacancies close early if overwhelming application volume — apply early.
- Submit job description for reference.
- Have your up-to-date CV ready before applying.
All successful candidates undergo a DBS check via a third-party provider. Approval may include financial probity checks for certain roles. Further details available via the Government website.
About The Partnership
We are—the largest employee-owned company in the UK, and we’re the home of beloved brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, united by our purpose to build a happier world. Our vision is simple: never knowingly underselling price, quality & service in John Lewis—or failing to passionate serve food lovers—in Waitrose.
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Collaboration is at our core. As Partners, we share ownership—including both responsibility and success. We raise our voices to contribute, adapting together to challenges by staying true to our values, with kindness and respect for all.
A thriving work environment is our collective goal—belonging while embracing differences and enabling individual growth (along with collective progress) so everyone can FLOURISH.
[As Partners—we ALL make the difference. And we ALL own it.]
Additional Notes
- Some roles require pre-employment vetting, which may include DBS checks or financial checks. You will be informed during the recruitment process; these checks are handled through third-party providers.
- If you encounter accessibility barriers due to disability, please notify us early to arrange reasonable adjustments.
- Need flexible work arrangements? Discuss options with hiring managers at your interview. We support job sharing, compressed hours, and other flexible solutions where possible.
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