NHS Ayrshire & Arran
Team Manager
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Team Manager – NHS 24
Are you an experienced Team Manager looking for a new opportunity?
Would you describe yourself as a motivated and passionate leader committed to leading a team by example? Can you demonstrate the ability to evaluate performance and analyse data to support performance management?
About NHS 24
As NHS Scotland’s unique provider of a national tele-health and tele-care service, we deliver health advice and information via telephone and online 24/7 to the population of Scotland.
Our services include triage, advice, guidance, referral, and information on health and healthcare – ensuring patients and the public are prioritised in everything NHS Scotland does.
Location & Base
This role is based in Dundee, with our Regional Centres across Scotland, including:
- Cardonald
- Clydebank
- South Queensferry
- Dundee (primary base)
- Aberdeen
The Role
NHS 24 is seeking an experienced Manager to join a multi-disciplinary team, offering a career that is exceptionally rewarding with an opportunity to make a real difference to people’s lives.
The Team Manager will provide visible and accessible leadership to staff in a clinical contact centre environment. This includes managing a team of direct reports, supervising protocol adherence, and offering general support in a patient-facing setting.
Key Responsibilities
- Lead a pivotal management role, supporting Front Line staff across various patient-facing services to ensure patients are first in everything NHS Scotland does.
- Manage and develop 12 – 15 direct reports.
- Handle escalated calls within the service.
- Lead by example and support team success.
- Review processes and suggest areas for improvement, ensuring patients are directed to appropriate clinical services.
- Support all aspects of HR, including absence management and timesheet authorisation.
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Requirements for the Successful Applicant
- Previous experience managing a team, preferably within a contact centre environment.
- Excellent communication skills.
- Ability to support, guide, and develop a team to meet operational KPIs.
- Minimum qualification of National 5 level.
- Enthusiastic and professional approach.
- Performance management experience.
- Strong analytical skills, with the ability to interpret data and KPIs for performance management.
Why Choose NHS 24?
We offer a competitive benefits package with a fully permanent Band 5 salary ranging from £34,544 to £43,039 per annum (pro rata if applicable, based on NHS experience and service confirmation).
Employee Benefits Include:
- 35 days annual leave (rising to 41 days over time) – pro rata for part-time roles.
- Development opportunities such as study bursaries, e-learning, and classroom-based training.
- Enhanced pay for public holidays worked.
- Enrolment in the Scottish Public Pensions Agency (SPPA).
- NHS discounts on goods and services.
- Access to HELP (employee support and assistance program).
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As an NHS Scotland employee, you’ll also benefit from:
- A ** Cycle-to-Work Scheme**, Bursary Scheme, and a range of learning and development.
- Engagement in a supportive and welcoming workplace, where diversity and inclusion are celebrated.
- Alignment with our Anti-Racism Action Plan.
Equal Opportunities & Working Right
NHS 24 is an equal opportunities employer, committed to advancing equality and actively encourages applications from groups currently underrepresented in the workforce.
We are a participant in the Disability Confident Leader Scheme and guarantee interviews for all disabled applicants meeting the minimum criteria.
To work in the UK, applicants must already have the correct right to work permission before applying. NHS 24 is not licensed to issue certificates of sponsorship under UK immigration regulations, so applicants must demonstrate eligibility to work without sponsorship.
Learn more about UK work permissions via the GOV.UK website here. (Note: Insert actual link in a real post)
Next Steps
Download the Job Pack and Person Specification for full details of NHS 24 and this opportunity.
We recommend reviewing the Job Pack and Digital Candidate Application Guide before applying for complete clarity.
NHS 24’s mission—creating a workplace where everyone feels valued, welcome, and an integral part of the team.
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