Tesco
Team Manager - Liverpool Woolton Superstore
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Customer Team Manager
About the Role
Availability Window
Our Team Manager role operates across the following hours:
- Monday: 08:00 – 18:00
- Tuesday: 08:00 – 18:45
- Thursday: 08:00 – 19:00
- Friday: 08:00 – 19:00
- Saturday: 08:00 – 20:00
Customers are at the centre of everything we do. This role offers variety, teamwork, and daily challenges, allowing you to meet great people, learn new skills, and grow within an inclusive team. Whether you seek stability, flexibility, or career progression, this opportunity could be perfect.
Responsibilities
As a Customer Team Manager, you will:
- Lead the team to deliver an exceptional customer experience in-store.
- Recruit, train, and develop colleagues, fostering a high-performing team.
- Coach the team to become knowledgeable and passionate about products, ensuring quality range, outstanding service, and sales growth.
- Drive trade activity, leveraging insights to increase sales and maximise profit.
- Develop your expertise to implement the Store Change Plan, ensuring resources enhance customer satisfaction.
- Identify and resolve root-cause issues with sustainable, long-term solutions.
- Prioritise colleague safety and ensure the store operates legally by coaching staff on security and safety tools.
- Maintain an innovative mindset, continuously seeking ways to better serve customers, communities, and the planet.
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Requirements
To excel as a Customer Team Manager, you must:
- Have proven experience leading and developing high-performing teams.
- Demonstrate strong communication skills, capable of knowledge-sharing and team collaboration to deliver results.
- Embrace a customer-first approach, building trustful relationships with both colleagues and customers.
- Exhibit resilience and sound judgement to make effective, customer-oriented decisions.
- Bring consistent energy and drive, inspiring confidence and motivating the team to exceed expectations.
- Stay informed about competitor activity and identify new initiatives to improve the store.
Benefits
Join the Team Manager role and enjoy: ✅ 20+ holiday days (rising to 22 after 12 months), plus Bank Holidays. ✅ Flexible working from day one. ✅ 10% colleague discount via Clubcard (rising to 15% on pay-day weekends), plus an additional card to share with family. ✅ Free wellbeing services supporting mental, physical, and personal welfare. ✅ Life cover equal to five times your salary, plus an award-winning pension with up to 7.5% employer matching. ✅ A range of benefits, including discounts, shares, and cycle-to-work schemes. ✅ Uniform provided, along with policies supporting life’s key moments.
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About Us
At Tesco, our vision is to become every customer’s favourite way to shop. Our purpose is to serve customers, communities, and the planet better every day through responsible, sustainable practices.
We are committed to diversity, equity, and inclusion, ensuring everyone feels valued and can thrive. Everyone’s Welcome is our ethos. We listen to individual needs—whether that’s flexible working solutions or disability support. Our recruitment process is fully accessible, and we’re proud to hold Disability Confident Leader accreditation.
— Flexible working conversations are welcome during application. Visit [our accessibility support page](link removed) for more details.
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