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Team Member
A Pret Team Member or Team Member Star
A Pret Team Member or Team Member Star works as part of a team in a Pret shop, covering both kitchen and front of house.
They are responsible for creating an efficient and welcoming environment, engaging and “wowing” our customers while producing great quality Pret food.
Key Focuses for the Role
- Teamwork
- 6 Key Points of Service
- 6 Key Points of Production
- Cleanliness
- Productivity
Key Responsibilities
General Responsibilities
- Maintain good relationships with all of the shop’s team.
- Take on jobs to balance the workload across the team.
- Work in any area (Front of House (FOH) and Kitchen) as requested by your manager (e.g., Hot Food, Coffee, etc).
- Work together to ensure the FOH, Kitchen, and delivery business is the best it can be.
- Have a good knowledge of Pret standards in all areas of the shop.
- Understand the importance of the Hot Chef and Barista roles and have completed training in these areas, as outlined in the TM training plan.
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Team Member Star (TM Star) Responsibilities
- Be an “Ace in Place” within your shop team.
- Act as a role model to other Team Members (TMs), demonstrating good Pret knowledge.
Amazing Service: 6 Key Points of Service
- Always follow the 6 Key Points of Service.
- Serve customers efficiently, politely, quickly, and in an engaging manner.
- Take the time to respond to customers’ needs, delivering outstanding and amazing service.
- Complete Front of House (FOH) to Pret standards, maintaining beautiful Langars, merchandising, and seating areas.
- Bust queues through speed of service and calling to customers.
- Wear a clean and immaculate uniform at all times whilst on shift.
- Ensure products are presented in bags or on trays according to Pret standards.
TM Star Additions
- Consistently achieve high performance in till speed and accuracy.
Delicious Food & Drink: 6 Key Points of Production
- Create delicious food according to Pret standards in an efficient, safe environment.
- Always follow the 6 Key Points of Production.
- Ensure stock is rotated and used according to Pret standards.
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Well Loved Shop: Cleanliness and Health & Safety
- Adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
- Immediately inform the shop management team of any safety concerns.
- Ensure you follow Food Safety Standards; and uphold the Health & Safety of your team and customers.
- Complete all training to understand Pret standards and safety processes.
- Follow these processes at all times.
- Immediately tell your Manager when standards or processes are not being met.
Shop Profitability: Productivity
- Complete and pass all TM and TM Star training in a timely manner.
- Adhere to financial standards on tills.
TM Star Additions
- Consistently achieve high performance in bench productivity while maintaining good MTS Quality.
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