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Team Member
Team Member – Front Line (Customer Service) Role
Bring people together for unforgettable experiences!
At Mecca, the number one Bingo brand in the UK, we thrive on creating vibrant communities where people can come together, play, and relax. With over 60 years of experience, we’re proud to be a trusted, inclusive hub – be it in our lively venues or through our online platform. We couldn’t achieve our mission without fantastic team members like you.
Join a values-driven, opportunity-rich, and supportive workplace where your career can take flight.
What’s in it for you?
With every shift put your best foot forward – we’ll take care of the rest.
Core Benefits
- Competitive Pay: £12.71 per hour – we value your contributions!
- Flexible Contracts: Create your own schedule with part-time and full-time options (8–35 hours).
- Paid Breaks: Time to recharge between shifts.
- 50% Discount: On food, soft drinks with 1+1 friends.
- Employee Perks: Rewards platform + uniform provided.
- Retirement Security: Pension & life assurance included.
- Supportive Culture: Company Sick Pay + career development.
Summer’s about to begin – get stuck in!
Your Role: The Heart of Our Teams
As a Team Member, you’ll be the welcoming face of Mecca, ensuring every customer leaves feeling engaged, delighted, and part of the community.
Reasons to use Rodeo
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Key Responsibilities
- Guest Experience:
- Greet guests warmly + provide exceptional service.
- Scan tickets, take payments, and upsell food/drinks.
- Keep energy levels high with attentional, engaging interactions.
- Service Delivery:
- Maintain fast, efficient service – minimise queues.
- Reset tables between sessions + refresh venues.
- Game Support:
- Explain rules clearly; assist guests with gameplay.
- Monitor slot machines randomly to spot incidents of cheating/gambling harm.
- Safety & Policy:
- Follow health & safety, food hygiene, and licensing regulations.
- Challenge age restrictions confidently.
- Report any suspicious behaviour straightaway.
- Teamwork:
- Assist across Front of House, free games, Food & Beverage, and cleaning when needed.
- Sustainability:
- Packaging-free food/drinks policy (Waskelly-brewed filter coffee).
- Radio-friendly venue with local music updates.
Key Skills, Experience & Mindset
Your passion for community + customer-first attitude sets you apart—but we’ll train you the rest.
Requirements
- Basic service skills – previous experience in hospitality, retail, or leisure is helpful but not necessary.
- Strong customer service – warmth, friendliness, and problem-solving sense.
- Adaptability – shift flexibly from Bingo to cleansing tables.
- Communication – a team player who speaks clearly to colleagues + guests.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why join Mecca?
You’re more than willing to grow—you want challenges, growth, and mentorship. Good news: it’s all ours to give!
How We Support You
✅ Open Culture: Our People-Focused ethos means no hierarchy—respect + team support is vital. Challenging ideas? That’s encouraged! ✅ Induction + Training: From ** induction policies** to ongoing skill development, you’ll get the tools to succeed. ✅ High-Performance Environment: Thank you for your hard work—join a goal-driven culture with tangible rewards. ✅ Meaningful Work: Your ideas can shape Mecca’s future. Fresh perspectives are welcomed + applied. ✅ Dedicated Growth: Career progression is in our DNA. We push ourselves etithougb budget stretch initiatives like #NoWinnerLeftBehind and Community Liability.
Built for YOU
We actively strive for inclusivity + representation. Let us know in your interview if there’s anything we can tweak solve adjustments to ensure a fair interview experience.
Share a moment where you went above and beyond for a customer…
Let’s play together!
Must be at least 18+ to participate.
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