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A Pret Team Member or Team Member Star
A Pret Team Member or Team Member Star works as part of a team in a Pret shop. They are responsible for creating an efficient & welcoming environment engaging and “wowing” our customers and producing great quality Pret food.
Key focuses for the role
- Teamwork
- 6 key points of service
- 6 key points of production
- Cleanliness
- Productivity
Key responsibilities
- To maintain good relationships with all of the shop’s team.
- To take on jobs to balance workload across team.
- To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc)
- To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
- To have a good knowledge of Pret standards in all areas of the shop.
- To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.
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TM Star
- To be an “Ace in Place” within your shop team.
- To act as a role model to other TMs demonstrating good Pret knowledge.
Right Pret People
- Act as an ambassador to the local community, engaging with customers and promoting Pret’s values.
- Participate when required in community events and initiatives to build positive relationships with residents and businesses.
- Take on jobs to balance workload across the team.
- Work together to ensure the shop and kitchen is the best it can be.
- Be an “Ace in Place” within your shop team, acting as a role model to other TMs by demonstrating good Pret knowledge.
Shop Profitability
- Complete and pass all TM and TM* training in a timely manner.
- Adhere to financial standards on tills.
- Consistently have high performance while maintaining good MTS quality.
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Growing Sales
- Drive sales growth through active involvement in any local initiatives, opportunities, and community events.
- Support the execution of successful launches.
- Ensure sufficient stocks of barista-prepared drink ingredients, packaging, and small equipment.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Use promotional waste to sample and recognize customers with appropriate volume of drinks via Joy of Pret.
Delicious Food & Drink: 6 Key Points of Production
- A knowledgeable and fully coffee maker who promotes the importance of coffee quality and standards.
- Create delicious food according to Pret standards in an efficient, safe environment.
- Always follow the Steps of Production.
- Ensure stock is rotated and used according to standards.
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Jessica, London
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