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Team Member
**Be a Team Member – FOH/FFB/Assistant (Frig enterprise)**Mecca
At Mecca, we’re all about bringing people together for unforgettable experiences. As the number one Bingo brand in the UK, we’ve been the heart of our communities for over 60 years, offering a safe and inclusive space to enjoy gaming, dining, and relaxation. Whether in person or online, we put our customers first—because we can’t do this without exceptional people.
Join our passionate, people-focused team, where opportunities are endless, and your career can truly take off.
About the Role
Deliver exceptional customer experiences—we need someone with the same passion to join us!
Hours & Benefits:
- Competitive salary: £12.71 per hour + amazing perks
- Real contracts: 8–35 hours per week (no zero-hour contracts)
- Paid breaks
- Rewards platform
- 50% off food & soft drinks (you + 3 friends/family)
- Pension & Life Assurance
- Company Sick Pay
- Career development opportunities
- Uniform provided
Bring the fun, deliver the service.
Your Responsibilities
As a Team Member, you’ll be the friendly face in our venues, ensuring customers feel welcome while maintaining high standards across food, drink, gaming, and venue presentation. Core duties include:
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Guest Experience
- Greet, serve, and support customers to make every visit memorable.
- Maintain an uplifting, customer-first attitude—friendly, helpful, and energetic.
Service Delivery
- Keep queues moving efficiently, tables clear, and seating areas tidy.
- Reset between sessions to ensure smooth transitions.
Game Support & Venue Energy
- Assist customers with bingo, slots, and other games, ensuring clarity and engagement.
- Foster a social, buzzing atmosphere from arrival to checkout.
Safety & Compliance
- Follow health & safety regulations, food hygiene, licensing, and safer gambling procedures.
- Challenges age-restricted sales confidently.
- Report incidents promptly to responsible team leads.
One Team Mindset
- Communicate clearly with colleagues and customers.
- Cross-train across roles: Front of House, Floor, Food & Beverage, or cleaning. -URN assistance wherever needed to ensure seamless service.
What You’ll Bring
We’re looking for people who embody these values:
- Customer service first: Friendly, upbeat, and proactive. Previous experience in hospitality, retail, or leisure is a plus—but not essential (full training provided).
- High energy & adaptability: Stay focused in busy environments with an eye for detail.
- Team spirit: Willing to collaborate, learn, and support colleagues dynamically.
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Why Join Mecca?
You don’t just work here—you thrive here. Our people-centred culture and high-performing standards drive us to succeed together, and you’ll assured get support every step of the way:
Policies
- Promotes inclusivity: We commit to understanding and meeting your needs as a candidate.
- Reasonable adjustments: If you require support during the interview process, please let us know.
Career Growth
✦ Competitive pay & rewards—your contributions are recognised. ✦ Team bonuses & incentives for high performance. ✦ Induction training to master Mecca’s values and standards. ✦ Networking & colleague groups for personal and professional development. ✦ Encouraged participation in exciting business projects.
Work Environment
Our culture prioritises collaboration, progression, and impact, ensuring you and your team excel together.
#Mecca*—the difference employees make* 🎮🍔🔥
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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