Focus Hotels Management Limited
Team Member
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Job Type: Part-Time/Full-Time
Salary: £12.71-£12.80 ph
As a Team Member, you will support with the day-to-day operation including reception and the Food service areas and bars ensuring a high level of service is offered to guests.
Key Responsibilities
- Greet and check in guests according to the IHG brand standard
- Deal with any issues and resolve them efficiently
- Deliver a food and beverage service, ranging from breakfast, group dinners and serving on the bar
- Handle cash and card payments accurately.
- Maintain cleanliness and organisation of the bar area.
- Ensure stock levels are maintained and replenished as needed.
- Engage with customers to create a fun, lively atmosphere.
- Follow all health and safety standards and adhere to licensing laws.
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What We’re Looking For
- A warm and friendly personality
- Commitment to delivering high levels of customer service
- Good teamwork skills - we want work to be fun for all of our employees
- Excellent communication and interpersonal skills.
- Ability to work well under pressure in a busy environment.
- A positive attitude and strong work ethic.
- Availability to work evenings, weekends, and holidays.
- A passion for delivering great customer experiences.
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What We Offer
- Competitive pay with the opportunity for tips.
- Flexible working hours to suit your schedule.
- A fun, vibrant work environment in a leading entertainment venue.
- Opportunities for progression within the company.
- Staff discounts on food, drinks, and entertainment.
- Worldwide discount on IHG hotel rooms, for you, friends and family
If you’re looking for a role where no two days are the same and you can be part of a team that loves what they do, apply now!
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