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Team Member - Sales
Department: Sales
Employment Type: Permanent - Full Time
Location: Bognor Regis
Description
Reporting to the Sales Manager and Sales Supervisor, you will deliver exceptional guest service while driving both individual and departmental sales performance.
You will be accountable for achieving individual sales targets, contributing to departmental targets, and maximising tariff opportunities through effective promotion of holidays, add-ons, and upgrades. Through every guest interaction, you will support the delivery of an outstanding experience that positively impacts Resort NPS.
KPIs
- Tariff Targets
- Upgrade + Add on Targets
- Resort NPS
General Duties & Key Accountabilities
- Deliver outstanding guest service across all contact channels, including face-to-face, telephone, email, and live chat, ensuring every interaction reflects the Butlin’s brand and values.
- Achieve agreed individual sales targets while contributing to overall departmental sales performance.
- Proactively promote Butlin’s holidays, add-ons, and upgrades to enhance the guest experience and maximise tariff opportunities.
- Provide accurate, confident, and solution-focused advice, ensuring guest needs are met and exceeded at every stage of their journey.
- Support the achievement of Resort NPS targets by delivering excellent service in every guest interaction.
- Work collaboratively with the wider team and other departments to drive resort performance and achieve shared goals.
- Support conferencing and events activity when required.
- Maintain a flexible approach to working patterns to meet the needs of the business over 7 days.
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Key Knowledge/Experience & Qualification Requirements
- Demonstrate a strong passion for delivering exceptional sales results and guest service.
- Have experience working in a fast-paced sales environment.
- Be confident working under pressure while maintaining a positive and professional approach.
- Have key knowledge of Word, Teams, Outlook, and basic computer skills along with guest-facing customer service or sales experience.
- Show initiative and the ability to work independently as well as part of a team.
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