National Grid
Team Support Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Introduction
An opportunity is available for a Team Support based at our Hinckley depot.
Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co-ordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales.
So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications.
As this role supports an operational team you will need to be depot based.
You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply.
Evidence of your qualifications will be required prior to appointment
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies.
We reserve the right to close this vacancy early should we receive a high volume of suitable applications. We therefore encourage applicants to submit their application as early as possible.
Main Responsibilities
- The preparation of construction/maintenance/replacement work, and co-ordination of team activities.
- The co-ordination of the team’s response to network faults.
- Responding to customer enquiries both verbally and in writing
- Assisting the Team Manager with work programming
- The inputting of data into the appropriate database as support to the Field Teams
- Assisting other Team Members as and when required
Ideal Candidate
We are seeking an individual with strong customer service and communication skills, who is able to work effectively using their own initiative.
The successful candidate will be reliable, well organised, and capable of working as part of a small team, while prioritising tasks in a fast-paced environment.
You will have experience using Microsoft Office and be confident working with IT systems. Full training will be provided on all internal applications, and previous financial experience would be advantageous.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You should be able to communicate clearly and professionally, both verbally and in writing, and consistently represent the Company in a positive manner.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills