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Tech Support & CRM Lead – Digital Transformation Role
We're looking for a Tech Support & CRM Lead to join our team at an exciting stage in our digital transformation journey.
Our CRM, business systems, and technology tools sit at the heart of how our recruiters and commercial teams operate. This role plays a critical part in ensuring those platforms remain effective, well-maintained, and trusted.
You'll be the go-to person for user support, helping colleagues maximise the systems available to them while driving improvements in:
- Data quality
- User experience
- Operational efficiency
This opens the door to someone who enjoys: ✅ solving problems ✅ supporting people ✅ working with technology and data
You'll gain exposure to business-critical systems, a visible role across the organisation, and shape how technology supports our commercial teams.
Key Responsibilities
About the Role
You’ll work closely with the Systems & Integration Manager to support:
- Technology and systems underlying our business
- Data management and user enablement
- Continuous improvement for day-to-day operations
You’ll have the opportunity to develop expertise in:
- CRM administration
- Technology support
- Systems operations
- Data management
Duties Include
CRM & Business Systems Support
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Serve as the first point of contact for user queries (troubleshooting, guidance)
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Administer systems:
- User accounts
- Permissions
- Access requests
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Provide onboarding support, along with:
- Updating user guidance and documentation
- Training material maintenance
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Analyse recurring issues to enhance:
- System adoption
- Process efficiency
- User experience
Data Quality & Compliance
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Perform data cleansing activities (record maintenance, deduplication)
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Ensure accuracy across:
- Candidate records
- Contact details
- Client information
- Company databases
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Support GDPR-related activities (record retention, archiving, Right to Erasure)
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Monitor data quality trends
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Assist with data audits and process improvements
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Technology Support & User Enablement
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Manage onboarding and offboarding, including:
- Ensuring colleagues have systems, access, and equipment
- Preparing, configuring, and deploying laptops for new starters
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Handle first-line IT support (hardware, software, business applications)
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Coordinate with third-party providers and internal teams for technical issue resolution
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Maintain records of:
- IT assets
- Software licences
- User access
Manage smooth day-to-day tech operations across the business
Reporting & Continuous Improvement
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Generate standard reports, dashboards, and data insights
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Support CRM and business system enhancements
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Document processes, procedures, and best practices
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Identify efficiency improvements and operational advances
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Assist with systems implementation, automation, and process projects
Measuring Success
By the end of the year, our CRM and business systems should:
✔ Provide timely, knowledgeable, and effective support for business teams ✔ Be well-maintained, trusted, and adopted by all users
✔ Achieve high data quality (accurate, compliant records) ✔ Equip new starters with seamless access and knowledge
✔ Maintain smooth system administration, access control, and equipment readiness ✔ Boost user confidence in core systems
✔ Driven by continuous improvement with better user experiences
Requirements
Essential
✅ CRM/ATS or business-critical system experience (use or support) ✅ Proven track record in user support (tech, systems, operations) ✅ Strong attention to detail and passion for data accuracy ✅ Excel communication, organisation, and collaboration skills
✅ Passionate, customer-centred problem-solver ✅ Comfortable managing system administration and preming IT support roles ✅ Must handle multiple priorities across stakeholders
Desirable
🔹 Any employment in recruitment, staffing, sales, or professional services 🔹 Knowledge of Bullhorn, Salesforce, HubSpot, or similar CRM platforms
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🔹 Working understanding of GDPR and data management best practices 🔹 Experience with user administration, onboarding, or IT support
🔹 Advanced Excel, reporting, or data analysis skills 🔹 Proven expertise in CRM/user system administration
🔹 Interest in career development in CRM, business systems, tech ops, or data management
Why Join La Fosse?
💡 Technology and operational excellence drive our growth strategy. • This role spans systems, tech, and business operations – broad exposure + rapid skill-building • Make a visible impact and shape how tech serves our teams
📉 Fast-pace, collaborative environment – your skills and ideas will grow alongside you.
🏆 Benefits
🌴 Annual Leave • Up to 30 days + Bank Holidays • Birthday off + Christmas closure
🏙️ Hybrid Working Flexibility • 4-days-on-office/week in London • 2-weeks/year drilling anywhere in the world (beach, countryside, etc.)
🎿 Annual Company Ski Trip – Team bonding on the slopes!
💆 Wellness Perks • Gym membership subsidy • Weekly in-office massages
🧠 Mental Health Support – Professional resources available
👶 Enhanced Maternity Package – Supporting key milestones
🎉 Incentives & Socials • Regular team events • Performance bonuses
🦷 Private Health & Dental Discounts – Exclusive members-only access
Interview Process
La Fosse ensures a mutually beneficial fit. Here’s what to anticipate:
📞 TA Team Call – Learn about roles and company culture 🔍 First-Stage Team Interview – Key conversations with managers
💻 Psychometric Assessment – Understanding your strengths
👥 Final In-Person Interview – Meet the team, discuss role details
Culture & Inclusivity
At La Fosse, diverse teams drive better outcomes. 🔹 Apply even if you don’t tick every box. Everyone’s experience matters to us.
🔗 Ready to grow with us? Apply today!
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