Man Group
Tech Support Apprentice
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About Man Group
Man Group is a global alternative investment management firm focused on delivering outperformance for sophisticated clients via our Systematic, Discretionary, and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.
Headquartered in London, we manage $228.7 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com
At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants here.
- As at 31 March 2026
Job Profile Summary:
The Apprentice Tech Support Engineer will be responsible for ensuring the smooth running and stability of various systems across the business spanning front and back office. This will include monitoring critical systems, anticipating and resolving issues as they arise, and thinking of ways of reducing common problems.
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Responsibilities:
- Be the first point of contact for the Tech Support function, managing customer queries by assigning an appropriate priority and setting the expectation with the user.
- Visit users at their desks, provide remote support, and actively participate when located on our Tech Bars.
- Good understanding of incident and problem management.
- Responsible for resolving and troubleshooting queries, escalating to specialists where appropriate, and managing the technical relationships with our users.
- Support our users on a wide range of technologies to meet the agreed Service Level Agreements.
Key Skills & Experience:
- Genuine interest in technology and eagerness to provide a user-focused experience.
- Understanding of Apple and Android handsets in a Mobile Device Managed environment.
- Knowledge of the ITIL management framework.
- Understanding of Windows Operating Systems and Citrix would be beneficial.
- Trade floor support and market data applications (Reuters/Bloomberg) experience is desirable but not essential.
To Apply You'll Need:
- The right to work in the UK.
- To have lived in the UK or EEA continuously for the past 3 years.
- Not to have previously studied the course content.
- Not to undertake any other qualification during your apprenticeship.
- To be able to apply your learning to your role.
Apprenticeship Programme Details:
Qualification
- Level 3 ICT
Duration
- 18-month programme (15-month training, 3-month apprenticeship assessment)
Apprenticeship Assessment
- Knowledge exam, project and presentation, and portfolio-based interview
Who's it for?
- Entry-level — perfect for school leavers, those at an early stage of their career, or individuals looking for a new professional challenge
Inclusion, Work-Life Balance and Benefits at Man Group
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You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships, and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity.
You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering.
Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave, and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options, and pet insurance.
Equal Employment Opportunity Policy
Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age, or any other legally protected category or status in accordance with applicable federal, state, and local laws.
Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact [contact email].
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