Sony Interactive Entertainment
Technical Account Management
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Why PlayStation?
PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognised as a global leader in entertainment, producing:
- The PlayStation family of products and services
- PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus
- Acclaimed PlayStation software titles from PlayStation Studios
- And more
We strive to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
Role Description
Technical Account Manager II
PlayStation has an exciting career opportunity. We seek a Technical Account Manager II to ensure that game development partners have the best possible experience while developing on PlayStation platforms.
Represent technical aspects of PlayStation, advocate for partners, and influence game development decisions.
Responsibilities
- Lead partner relationships and collaborate with other groups around the world to build consistency in our approach to service.
- Bridge the technical and business aspects of development by partnering internally with our Developer Technology Group (DTG) engineers and business account management teams.
- Meet regularly with assigned accounts/partners to proactively identify project risks, support needs, and opportunities.
- Build long-term collaborative relationships with technical decision-makers and influencers.
- Maintain strong ownership of the accounts & titles you work on, prioritizing and helping resolve all issues.
- Collect partner feedback and champion that within PlayStation.
- Recommend and promote standard methodologies to licensed partners.
- Provide onsite support and training.
- Contribute to training events, postmortems, and advisory panels.
- Frequent travel to Japan and Korea to visit SIE offices and partner locations.
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Requirements
Required
- Engineering experience with hands-on exposure to game SDKs and ability to understand their content.
- Strong understanding of Korean game development culture and ecosystem.
- Understanding of general development pipelines for games.
- Excellent communication (written & verbal) and interpersonal skills, with an eye toward providing excellent customer support.
- Familiarity with development tools and ability to quickly understand new technical projects.
- Ability to operate independently while working effectively in a global team at partner sites.
- Willingness to travel and coordinate with other groups to address technical challenges.
- Ability to identify technical expertise needed to tackle partner problems when direct support isn’t possible.
- Undergraduate degree or equivalent in the industry experience.
- Proficency in English and Korean languages.
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Preferred
- Technical knowledge of the PlayStation platform.
- Direct console game development experience, e.g., contributed to the launch of a console title in a technical capacity.
- Familiarity with globally distributed teams.
- Japanese language skills (a plus).
- Experience working with external partners.
Benefits
- Discretionary bonus opportunity
- Hybrid Working (within Flexmodes)
- Private Medical Insurance
- Dental Scheme
- 25 days holiday per year
- On-Site Gym
- Subsidised Café
- Free soft drinks
- Onsite Bar
- Access to cycle garage and showers
Additional Information
- Sony Interactive Entertainment conducts background checks at the offer stage.
- Equal Opportunity Employer: Practices non-discrimination across all legally protected categories.
- Fair Chance Employer: Considers applicants with arrest and conviction records.
- Reference: Candidate Privacy Notice
Tech Account Manager</br>Diversity Champion</br>Global Technology Champion</br>Player Advocate</br>
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