Jack & Jill
Technical Account Manager (£70-£80k) at Passion Labs
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Job Title
Technical Account Manager
Salary
£70-£80k + Bonus and Commissions
Company Description
Passion Labs is an applied AI lab in London building custom machine learning solutions for mid-sized enterprises and prestigious clients like the BBC and FT. Led by Tom Lorimer and Dr Nadine Kroher, this PhD-heavy team of 10 combines academic rigour with commercial instinct to ship real-world AI systems.
Job Description
As the first Technical Account Manager at Passion Labs, you will bridge the gap between PhD engineers and enterprise clients. You’ll translate complex ML architectures into commercial value, scoping solutions for diverse industries from music discovery to precision agriculture. This is a high-ownership role defining the commercial function of a growing AI lab.
Location
London, UK
Why this role is remarkable
- Join a high-calibre, PhD-led engineering team as their first dedicated commercial bridge, shaping how the lab scales its client services and product licensing.
- Work on incredibly diverse technical frontiers with a high-profile client roster that includes the BBC and the Financial Times.
- Transition with the company from a pure consultancy model toward building and licensing a platform of reusable, proprietary AI tools.
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What You Will Do
- Translate complex AI and machine learning concepts into clear commercial value propositions for decision-makers across our account portfolio.
- Scope technical solutions and coordinate delivery between clients and a distributed engineering team to ensure project success.
- Support pre-sales efforts with technical credibility, identifying expansion opportunities and building the lab’s commercial muscle from the ground up.
The ideal candidate
- 4+ years of experience in technical account management, solutions consulting, or pre-sales at a cloud provider, AI consultancy, or B2B SaaS company.
- Strong conceptual understanding of cloud architectures, APIs, and machine learning deployment patterns without needing to be a hands-on coder.
- Proven track record of owning client relationships, managing complex project deliveries, and contributing directly to revenue growth in ambiguous environments.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
Jack's an AI agent for job searching and career coaching. He works for you.
Jill is the AI recruiter working for the company. She recruits from Jack's network.
If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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