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Technical Account Manager
Who Are Vorboss
Vorboss is building London’s next-generation business fibre network. This is a responsibility that we take seriously—we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.
At Vorboss, we do the right thing—no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by leading organisations across the UK and Europe in technology, pharmaceutical, financial, and e-commerce industries.
We’re proud to have earned one of the best reputations in the industry, maintaining it as we grow through respect, trust, and collective success. Our team is tight-knit and highly talented, relying on integrity and shared responsibility to drive outcomes.
We’re seeking talented, forward-thinking individuals to join us during this exciting growth phase. Our vision: ‘the best job someone ever had’, regardless of tenure, delivered in a supportive, respectful workplace.
We began by building London’s largest fibre network and are expanding to offer a full suite of IT and cybersecurity services, empowering businesses to centralise their technology needs—from connectivity to managed security—with a single trusted partner.
Role Overview
As a Technical Account Manager, you’ll serve as the trusted technical advisor for Vorboss’ portfolio of customers, helping them maximise the value of our connectivity, managed IT, and cybersecurity services.
Your responsibilities span technical consultation, customer success, and commercial growth:
- Develop a deep understanding of customers’ technical environments, infrastructure, and business objectives.
- Act as the go-to technical expert, offering proactive guidance on best practices, product capabilities, and roadmaps.
- Recommend solutions for performance, resilience, scalability, and security improvements.
- Create and maintain Technical Success Plans aligned with customer goals.
- Drive product adoption, migration, integrations, and ongoing service optimisations.
- Anticipate and mitigate technical risks while steering customers toward measurable outcomes.
- Partner with Sales, Solutions, Engineering, and Service Delivery teams to deliver seamless customer experiences.
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This role bridges technical and commercial functions, blending expertise with relationship management to foster long-term customer partnerships and growth.
Key Responsibilities (Not Exhaustive)
- Analyse customers’ technical infrastructure and map it to business needs.
- Educate and advise on best practices, emerging technologies, and Vorboss solutions.
- Propose optimisations for performance, scalability, resilience, and security.
- Design and execute Technical Success Plans tailored to each client’s objectives.
- Drive product adoption, upgrades, and migrations while reducing technical friction.
- Identify and address risks proactively with Solution Engineering and Service Delivery.
- Engage in conversations about disaster recovery, business continuity, and cybersecurity, escalating to specialists as needed.
- Align internal teams (Sales, Engineering, Support) to deliver unified customer outcomes.
- Introduce specialised technicians to complex customer engagements.
- Capture and communicate customer feedback to shape future product enhancements.
- Uncover new service opportunities to support customer renewals and long-term growth.
Responsibilities: Across Key Areas (Clarified by Function)
- Technical Clarity for non-technical stakeholders.
- Risk Mitigation through collaboration with technical specialists.
- Partnership Development with cross-functional teams.
- Account Expansion via identifying gaps and complementary solutions.
Essential Requirements
The ideal candidate must bring:
- Proven experience in a Technical Account Manager, Solutions Consultant, Technical Customer Success, or similar customer-facing technical role.
- In-depth understanding of networking, telecommunications, managed IT, or cybersecurity.
- Strong communication skills: ability to translate technical concepts for both technical and non-technical audiences.
- Exceptional stakeholder management, problem-solving, and planning skills.
- Collaborative mindset with agility to navigate technical and commercial team dynamics.
- Commercial acumen and customer-centric drive to identify growth opportunities.
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Desirable Qualifications (Bonus Attributes)
- Experience in telecommunications, managed services, or enterprise IT.
- Knowledge of cloud platforms, networking technologies, or cybersecurity frameworks.
- Technical or industry certifications (e.g., AWS, CCNA, ISO 27001, etc.).
Benefits
At Vorboss, we prioritise well-being and growth with competitive rewards:
- Employee Share Plan
- Company pension scheme
- Bonus scheme
- 25+ days annual leave (excluding bank holidays; increases with tenure)
- Private Healthcare
- Life Assurance
- Income Protection
- Access to Spill, a mental health support partner
- Cycle-to-work scheme
- Half-price gym memberships via healthcare provider
- Free eye tests
- Travel perks
- Hastee app: streamline salary and finance management.
Diversity, Inclusion, and Equal Opportunities
Vorboss is an equal opportunities employer committed to ensuring fair treatment for all applicants/employees, regardless of:
- Gender, age, disability
- Religion/belief, sexual orientation
- Marital status, race, or protected characteristics
We foster a culture of dignity, respect, and inclusion:
- Mandatory equality training for leadership and employees.
- Zero tolerance for bullying, harassment, victimisation, and discrimination.
- Step-free access at our London headquarters, with consideration for physical barriers across sites.
To apply, click [Apply Link].
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