Vorboss
Technical Account Manager
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Who Are Vorboss
Vorboss is building London’s next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.
At Vorboss, we do the right thing—no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.
We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.
We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust.
We started by building London’s largest fibre network and are now expanding to provide the full range of IT and cybersecurity services that modern businesses rely on. Our goal is simple: give London businesses a single, trusted partner for everything from connectivity to managed IT and cyber protection.
We’re proud to have earned one of the best reputations in the industry and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.
We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision for Vorboss is to be ‘the best job that someone ever had’, regardless of how long they stay with us and promise to provide a supportive workplace based on respect and trust.
Role Overview
As Vorboss continues to grow, so does the size and complexity of the customers we support. We're looking for a Strategic Account Manager to build long-term partnerships with some of our most important customers, helping them get the most from their investment in Vorboss while identifying opportunities to grow our relationship over time.
This isn't a role for someone who wants to check in with customers once a quarter. It's for someone who enjoys understanding how a business works, building trusted relationships across every level of an organisation and becoming the person customers turn to when they need advice, support or a solution.
You'll work closely with the Head of Strategic Accounts, Service Delivery and teams across Vorboss to ensure our customers receive an exceptional experience while helping shape their technology roadmap for the future.
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Key Responsibilities
(Please note that this list is not exhaustive)
- Own relationships with Vorboss' strategic customers, becoming their primary point of contact and trusted partner.
- Develop a detailed understanding of each customer's business objectives, technical roadmap and future investment plans.
- Build relationships with stakeholders at every level, from technical teams through to operational leadership and C-suite executives.
- Maintain regular engagement with customers, ensuring Vorboss remains a valued partner as their business evolves.
- Work closely with Service Delivery Managers to review incidents, service requests, change management and overall service performance.
- Lead regular service review meetings, tracking actions, resolving blockers and driving continual improvement.
- Act as the senior escalation point for strategic customers, taking ownership of issues through to resolution.
- Produce and review service metrics and account health reporting alongside the Head of Strategic Accounts.
- Ensure customer communications are timely, professional and reflect the high standards expected of Vorboss.
- Identify opportunities to expand existing customer relationships by aligning Vorboss solutions with customer objectives and long-term technology strategies.
- Lead presentations, workshops and tender responses, representing Vorboss with confidence and credibility.
- Work with the Head of Strategic Accounts and wider commercial teams to identify and develop new business opportunities.
- Collaborate with Service Delivery, Build, Product, Operations and Commercial teams to deliver the best possible customer experience.
- Drive continuous improvement initiatives that increase customer satisfaction and strengthen long-term partnerships.
- Maintain a strong understanding of Vorboss' products, services and technology capabilities.
- Stay informed on developments across networking, connectivity, information security and the wider technology landscape.
- Be an ambassador for the Vorboss brand, always putting the customer experience first.
The Right Candidate
We're looking for someone who combines technical understanding with commercial awareness and enjoys building long-term customer relationships.
Essential
- Proven experience managing strategic customer relationships within a technology, MSP, ISP or telecommunications environment.
- At least four years' experience in a technical and commercial role.
- Strong understanding of service delivery, including SLAs, KPIs, service desks and account management.
- Experience developing technical roadmaps, proposals and long-term technology strategies with customers.
- Good understanding of modern infrastructure, endpoint management, networking and information security principles.
- Experience presenting service reviews and performance reporting to both technical and executive stakeholders.
- Excellent communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Demonstrable experience identifying service improvements and opportunities to add value for customers.
- Strong planning and organisational skills, with the ability to manage multiple priorities and stakeholders.
- A collaborative approach and a genuine passion for delivering exceptional customer outcomes.
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Desirable
- Experience within a high-growth technology, ISP or managed services business.
- Experience responding to tenders or supporting complex commercial opportunities.
- Knowledge of enterprise networking, connectivity and managed infrastructure solutions.
- Relevant technical or account management qualifications.
You may not meet every single desired requirement listed above. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.
Benefits
We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access.
- Employee Share Plan
- Company pension scheme.
- Bonus scheme.
- 25 days of annual leave allowance that increases with years served (excluding bank holidays).
- Private Healthcare.
- Life assurance.
- Income Protection.
- Access to Spill, our mental health support partner.
- Cycle to work scheme.
- Half price gym memberships through the healthcare provider.
- Free eye test.
- Travel loan.
- Hastee app, to help manage your salary and finances.
Diversity, Inclusion, And Equal Opportunities
We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
We aim to create a working environment free of bullying, harassment, victimisation, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.
This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity, and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation, and unlawful discrimination.
Vorboss promotes step-free access at our main headquarters, whilst taking into consideration physical barriers employees might face across all other sites.
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