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Technical Account Manager – Automotive Software
Cooper Solutions | Part of PIB Group
The Role
Cooper Solutions has been delivering software and digital solutions to the retail automotive industry since 2001. We believe our people are at the heart of everything we do, fostering a supportive environment where colleagues can enjoy their work, keep learning, and make a real difference for our customers.
We’re looking for a Technical Account Manager to support our automotive clients through high-quality product support, training, and implementation, with a clear pathway to growing client ownership over time. If you have a background in product support or account management and a passion for client success, you’ll thrive with our established, well-regarded team.
What You’ll Be Doing
- Build strong client relationships:
- Serve as the key contact for allocated accounts
- Support strategic alignment, conduct client reviews, and deliver occasional on-site training to drive adoption and growth
- Provide product support:
- Handle configuration changes, new business setup, onboarding, and query management with speed and precision
- Deliver product training and rollouts:
- Use client feedback and data to maximise user adoption
- Shape product recommendations and contribute to ongoing development
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What We’re Looking For
- Experience in product support, customer success, or account management (especially in software/SaaS)
- Strong ability to communicate technical concepts to non-technical audiences
- Excellent organisational, problem-solving, and analytical skills—balancing multiple client priorities
- Desirable (but not essential):
- Familiarity with Keyloop, Pinnacle, or other DMS/automotive retail software
- Exposure to BI reporting tools
- Essential:
- A full, clean UK driving licence (for occasional client site travel)
- A flexible approach to travel
What You Will Get
- A competitive salary with a Bonifikations & benefits package
- Hybrid working pattern (typically 1-2 days per week in our Barford office)
- Exposure to leading automotive dealer groups and industry-leading products
- Ongoing training and development on products and account management skills
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Why PIB Group?
PIB Group is one of the UK’s fastest-growing insurance businesses, offering:
- Real career progression and professional development
- A collaborative culture where work truly matters
- A fast-paced, growing organisation with entrepreneurial growth
- Encouragement of fresh ideas and ambitious thinking
If you don’t tick every box but bring fresh perspectives and drive, we’d love to hear from you!
Inclusion & Accessibility
We are an equal opportunities employer, committed to a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other protected characteristic.
If you need this job advert in a different format or adjustments for your application/recruitment process, please contact recruitment@pib-insurance.com.
Dynamic Insurance & Automotive Solutions
We draw on more than 5,000 years of experience to provide innovative insurance products for everyone—and everything.
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