Context Recruitment
Technical Account Manager
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Technical Account Manager
Location: Hybrid / London (2 days per week)
Salary: £60,000-£70,000 + commission
Job Type: Full-Time, Permanent
We are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused Technical Account Manager to join their team.
This is an excellent opportunity for a technically minded professional who enjoys building long-term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments.
Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives.
As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement.
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Key Responsibilities:
- Building and maintaining strong relationships with key client stakeholders.
- Conducting regular service reviews and account management meetings.
- Providing strategic guidance and recommendations to customers.
- Identifying opportunities to enhance customers' IT environments and services.
- Liaising with technical, service delivery, and project teams to ensure successful outcomes.
- Producing account plans, service reports, and technology roadmaps.
- Supporting contract renewals and identifying opportunities for account growth.
- Monitoring customer satisfaction and driving service improvements.
- Managing escalations and ensuring issues are resolved effectively and professionally.
- Acting as the voice of the customer across the organisation.
Experience Required:
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- Previous experience as a Technical Account Manager, IT Account Manager, Customer Success Manager, or similar client-facing role.
- Strong knowledge of IT infrastructure, cloud solutions, and managed services.
- Excellent relationship-building and stakeholder management skills.
- The ability to translate technical concepts into clear business benefits.
- Strong commercial awareness and experience developing client accounts.
- Excellent communication, presentation, and organisational skills.
- A proactive, consultative, and customer-focused approach.
- The ability to work collaboratively with technical and commercial teams.
- Knowledge of Microsoft 365 and Azure technologies.
- Experience within a Managed Service Provider (MSP) environment.
Location: Hybrid / London (2 days per week)
Salary: £60,000-70,000 + commission
Must be eligible to work in the UK.
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