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Technical Account Manager
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Technical Account Manager : Commercial Portfolio
Salary: GBP75,000 - GBP85,000 + bonus + benefits
Location: City of London
Working Hours: Monday - Friday: 8am - 5pm + hybrid working
The Opportunity
Are you an experienced technical leader who excels at driving client partnerships, commercial growth, and engineering excellence across high-profile commercial property?
We are seeking a Technical Account Manager to join a privately owned, independent building services specialist renowned for maintaining some of Central London's most prestigious corporate landmarks. Built on a reputation for technical craftsmanship, showroom-standard plant rooms, and authentic client diplomacy, our business puts engineering authority at the heart of contract delivery.
This role is ideal for a polished building services manager who wants to bridge the gap between complex MEP operations and strategic account management—taking ownership of client relationships, technical compliance, team leadership, and account growth without getting bogged down in corporate bureaucracy.
Key Responsibilities
Client Relationship and Strategic Partnership
- Trusted Client Ambassador: Serve as the primary, daily point of contact for Landlord Asset Managers, Managing Agents, and C-suite corporate tenant representatives.
- Executive Reporting: Lead formal monthly and quarterly account reviews, presenting transparent reporting on SLA/KPI achievement, statutory compliance metrics, energy insights, and operational milestones.
- Consultative Communication: Translate complex M and E operational data and technical challenges into clear, actionable executive updates for non-technical client stakeholders.
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Technical Authority and Operational Governance
- Technical Escalation: Act as a senior technical authority for on-site resident teams across complex MEP infrastructure, including HV/LV power distribution, critical HVAC networks, centralized chillers, steam/gas plant, and smart BMS systems.
- Showroom Standards: Champion an engineering-first ethos, auditing site standards to ensure all plant rooms, workshops, and critical infrastructure spaces remain immaculate and showcase-ready.
- Incident Governance: Oversee technical incident escalation, ensuring rapid recovery procedures are executed safely during critical plant failures and delivering robust root-cause analyses to clients.
Account Growth and Lifecycle Projects
- Commercial Scoping: Proactively identify asset deficiencies, lifecycle risks, and decarbonisation opportunities across the account.
- Extra Works and Proposals: Draft clear technical specifications and commercial proposals for capital upgrades, energy-optimisation projects, and remedial works to expand account revenue.
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Statutory Compliance and Safe Systems of Work
- Zero-Failure Compliance: Guarantee 100% statutory compliance across all M and E, water hygiene, and life-safety systems, maintaining pristine physical and digital logbooks (ACoP L8, PSSR, Gas Safety, Fire Life Safety).
- Safety Leadership: Govern site-specific Safe Systems of Work (SSoW), reviewing high-risk RAMS and enforcing strict Permit to Work protocols across internal teams and specialist subcontractors.
What We Are Looking For
Essential Requirements
- Proven Track Record: Demonstrable experience operating as a Technical Account Manager, Technical Contract Manager, or Senior Account Manager within a high-spec Central London commercial landmark or Landlord and Tenant portfolio.
- Client-Facing Polish: Outstanding communication and presentation skills with a consultative approach suitable for interacting with senior landlord executives and corporate occupiers.
- Technical Foundation: Minimum Level 3 (or equivalent) in an Electrical or Building Services Engineering discipline (HNC/HND or BEng is highly advantageous).
- Regulations and Safety: 18th Edition IET Wiring Regulations (BS 7671) and IOS
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