Comoro Ltd
Technical Account Manager
Chippenham
£45k – £55k/yr
Posted about 23 hours ago
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Our client is a leading provider of Fibre connectivity and Managed IT Services, supporting businesses across London and the wider UK market.
In this Technical Account Manager role, you will:
- Act as a trusted technical partner to a portfolio of Corporate, Enterprise, and Public Sector customers, ensuring they gain maximum value from connectivity, managed IT, and cybersecurity solutions.
- Build a strong understanding of each customer’s technical landscape and business priorities, offering proactive advice and support throughout the customer journey.
- Work closely with Sales, Solutions, Engineering, and Service Delivery teams to help increase product adoption, reduce technical risk, and deliver clear, measurable outcomes.
- Sit at the intersection of commercial and technical teams, combining hands-on technical knowledge with strong relationship management to strengthen long-term customer partnerships and uncover further opportunities for value.
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Key responsibilities:
- Build a deep understanding of each customer’s technical environment, infrastructure, and business goals.
- Act as a trusted technical advisor, guiding customers on best practice, product capability, and future roadmaps.
- Create and maintain Technical Success Plans that drive adoption, optimization, upgrades, migrations, and service improvement.
- Recommend solutions that improve performance, resilience, scalability, security, and measurable customer outcomes.
- Spot technical risks early and coordinate mitigation plans, including disaster recovery, continuity, and security input where needed.
- Work closely with Sales, Solutions, Engineering, Service Delivery, Support, and technical specialists to deliver joined-up customer success.
- Capture customer feedback and identify value-led opportunities that support renewals, product improvements, and long-term account growth.
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Your Skills and Experience
Essential
- Experience in a Technical Account Manager, Solutions Consultant, Technical Customer Success, or similar customer-facing technical role.
- Strong understanding of networking, telecommunications, managed IT, or cybersecurity.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Strong stakeholder management, planning, and problem-solving skills.
- A collaborative approach with the ability to work effectively across technical and commercial teams.
- Commercial awareness and a customer-first mindset.
Desirable
- Knowledge of cloud platforms, networking technologies, or cybersecurity solutions.
- Relevant technical or industry certifications.
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Skills
Technical Account Management
Networking
Telecommunications
Managed IT
Cybersecurity
Communication Skills
Stakeholder Management
Problem-Solving
Collaboration
Commercial Awareness
Customer-Focused
Technical Knowledge
Customer Success
Technical Advisory
Service Improvement
Risk Mitigation