Stakeholder Relationship & Expectation Management

The TAM is the primary operational face of TCEU to the customer, owning the relationship at the operational level and ensuring customer stakeholders have a consistent, reliable point of contact for all Fleet Portal matters.

• Own the ongoing operational relationship with customer stakeholders, serving as their primary point of contact for all Fleet Portal matters.
• Manage stakeholder expectations proactively.
• Maintain a regular cadence of structured engagement with the customer, not just when there is a project update to share, but as an ongoing relationship investment.
• Represent TCEU's commitments, priorities, and constraints clearly and honestly to the customer, and represent the customer's perspective and concerns equally clearly back into TCEU.
• Navigate tension between what the customer wants and what TCEU can deliver, managing disappointment constructively and finding workable paths forward without over-promising.
• Escalate senior or strategic relationship issues to the Head of Product & Delivery, and own everything at the operational level independently.

Technical Integration & Enablement

• Develop a deep understanding of each market's technical environment, including their ERP/CRM stack, telematics, contract, and fleet management platforms, data pipelines, and auth infrastructure.
• Serve as the technical bridge between the customer's engineering and operations teams and TCEU's product and delivery teams.
• Support markets in understanding how the Fleet Portal integrates with their existing technology stack and guide them through integration planning and testing.
• Produce and maintain integration maps, dependency registers, and market-specific technical documentation as living artefacts throughout the engagement.

Solution Development & Roadmap Input

• Synthesize requirements and insights gathered across markets into clear, actionable input for the Fleet Portal product roadmap.
• Work closely with the Product Owner to ensure market context and third-party constraints are visible at the portfolio level before product commitments are made.
• Identify patterns across markets, including common requirements, shared integration challenges, and recurring gaps, and surface these as opportunities to evolve the Fleet Portal solution.
• Act as a proactive advocate for Fleet Portal development, not just a reactive delivery contact.

Escalation & Risk Management

• Act as the primary escalation point for technical issues and operational concerns affecting Fleet Portal customers, coordinating with internal engineering and support to drive resolution.
• Proactively monitor delivery progress and integration health across markets, flagging risks before they become blockers.
• Lead post-incident reviews and communicate clearly to customer stakeholders on root cause and remediation.

Our Values

Always thoughtful

We believe that we should treat each other as equals by respecting and cherishing our diverse backgrounds and abilities. We look out for one another’s wellbeing by remembering that our successes are determined by the sum of all our efforts.

Confidently collaborative

We are stronger together. We are dynamic, capable of forging highly effective relationships to achieve amazing results. It is what sets us apart.

Constantly adapting

Our success depends on looking to the future and always evolving. Through reflection and continuous improvement, we empower everyone to contribute to how we evolve as TCEU, as teams, and as individuals.

Responsibly progressive

We trust each other to get the right things done in the right way. We take responsibility for our actions and deliver results, whether individually or as a team.

Competency Expectations

This role requires a blend of technical credibility, relationship ownership, and delivery rigor that is uncommon in a single person. The expectations below reflect what operating effectively in this role looks like in practice.

Stakeholder Relationship Management

Owns the operational relationship with the customer with confidence and consistency, proactively maintaining contact and building trust rather than waiting to be asked. Manages competing stakeholder expectations across multiple markets without losing credibility with any of them. Is honest about constraints and timelines, even when that is uncomfortable. Knows when to absorb pressure and when to escalate, and keeps leadership informed without drawing them into day-to-day management.

Technical Understanding

Develops a genuine working knowledge of each market's technology stack, not surface-level familiarity, but enough to hold credible conversations with the customer's engineering teams and spot integration risks before they surface in delivery. Understands ERP/CRM platforms, telematics, fleet management systems, data pipelines, and auth infrastructure well enough to produce accurate integration maps and dependency registers.

Solution Thinking

Goes beyond individual project delivery to think about the Fleet Portal as a product. Synthesizes what they hear across markets into patterns and opportunities. Brings a point of view on where the solution should go, not just what customers are asking for today. Contributes actively to roadmap conversations rather than just feeding requirements in and stepping back.

Escalation & Risk Management

Acts decisively when technical issues or relationship risks affect the customer, coordinating the right internal people quickly and communicating progress to market stakeholders clearly and calmly. Proactively monitors integration health and relationship health rather than waiting for issues to be reported. Leads post-incident reviews that result in genuine learning, not just paperwork.

Equal Opportunities, Diversity & Inclusion

Toyota Connected Europe is proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Every role is open to all sections of society, and we are committed to providing equal opportunities to all. If you have a disability or any other additional need that requires consideration, accommodation, or adjustment to the role or recruitment process, please do let us know.

Don’t tick every box on the list but are interested in working for us? Please apply; we would still love to hear from you!