n8n
Technical Account Manager (Remote Europe)
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Technical Account Manager (Remote Europe)
AI Orchestration for Strategic Growth
We’re n8n, the open workflow orchestration platform designed for the AI-powered future. Combining the flexibility of code with the speed of no-code, we empower technical teams to automate faster, smarter, and without limits. Backed by a thriving 500+ integration ecosystem and over 650,000 active developers, we’re pushing the boundaries of how systems integrate and scale with impact.
Since inception in 2019, we’ve cultivated a global team of 260+ builders, driven by a shared ethos rooted in Berlin, with a growing footprint across Europe and the US. Our momentum is apparent in our 190K+ GitHub stars, securing a place among the world’s Top 40 most popular projects, and a $5.2bn valuation fuelled by the backing of leading investors, including Sequoia and SAP.
This is a company brimming with potential. Join us to shape the future of automation.
Join Us, Play Your Part
Before applying, we encourage you to engage with n8n. Explore its potential by creating your first workflow—share a screenshot of what you build with us as part of your application. Start your journey here.
Here’s your opportunity to contribute to enterprise automation on a global scale.
About the Role
You will primarily focus on driving the success of n8n’s most strategic customers, ensuring they effortlessly scale, optimize, and fully leverage the platform for enterprise success.
As the trusted technical advisor, your role spans multiple dimensions:
Own the Technical Success of Top-Tier Customers
- Serve as the dedicated technical point of contact for n8n’s most high-value customers.
- Lead technical handoff from Sales Engineering into ongoing operations to ensure continuity from implementation to scaling.
- Build deep technical relationships with stakeholders across technical architects, platform owners, and engineering leaders.
Drive Platform Performance & Reliability
- Continuously assess and optimize deployments for scalability, performance, reliability, and maintainability.
- Offer strategic recommendations on platform upgrades, optimizations, and architectural adjustments.
- Educate customers on best practices for automation to sustainably improve their workflows, especially concerning performance and reliability.
Oversee Escalations & Operational Excellence
- Manage intake of technical support, incidents, and critical issues for top-tier customers.
- Facilitate cross-functional resolutions involving Support, Product, Engineering, and Customer Success.
- Ensure timely, clear communication with customers regarding risks and resolution plans.
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Transform Customer Insights Into Product Evolution
- Analyze support activity, recurring issues, and operational risks, translating them into preventative strategies.
- Triage technical issues, bugs, and feature requests, ensuring feedback is tracked from origin to resolution with Product & Engineering.
- Share actionable customer insights with Product & Engineering to fuel long-term platform improvements.
- Identify and collaborate on addressing technical products gaps by lightweight fixes, workflow improvements, or pull requests.
Responsibilities
Core Responsibilities
- Elevate the experience of high-ticket customers by comprehensively addressing platform health, scale, and operational support.
- Bridge communication gaps between customers and internal teams, acting as voice for both.
- Drive impactful feedback cycles from enterprise users to shape the product more precisely.
Requirements & Qualifications
Must-Have Experience & Skills
- Strong expertise in Technical Account Management, Solutions Architecture, Customer Engineering, or Site Reliability Engineering for complex IT environments.
- Hands-on experience with infrastructure, cloud platforms, distributed systems, and APIs/integrations.
- Extensive track record of production troubleshooting, problem-solving performance, reliability, and scalability issues.
- Ability to clarify complex technical subjects for both technical and non-technical stakeholders.
- Experience building collaborative stakeholder relationships, including design notes and alignment documents.
- Background in cross-functional collaboration, particularly with Support, Product, Engineering, and Customer Success.
- Proficiency in DevOps and infrastructure including: Docker, Kubernetes, self-hosting, cloud environments, and operational accuracy at scale.
Nice-to-Have Qualifications
- Experience with n8n or similar workflow automation tools (e.g., Zapier, Make, Node-RED)—preferably with at least 6 months of hands-on usage.
- Familiarity with AI/LLM integrations or agentic workflows and automation use cases involving AI.
- Expertise in supporting self-hosted and SaaS enterprise clients, particularly in regulated industries.
- Background in developer-first or open-source platform products.
- Scaled customer success or technical assistance motions in high-growth SaaS or infrastructure companies.
- Proactive mindset with exceptional stakeholder communication, particularly translating technical concerns into business impacts.
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Benefits & Perks
- Competitive pay—fair and attractive remuneration, well-aligned with market standards and experience.
- Equity ownership—rooted in our core value of empowerment: share in the growth of n8n.
- Work-life balance:
- Europe: 30 days' vacation + public holidays.
- US: 20 vacation days + 8 sick days + public holidays.
- Health & wellness:
- Europe: Benefits aligned with local country norms.
- US: Extensive medical, dental, vision, short/long-term disability, life insurance coverage, and HSAs.
- Retirement planning options:
- Europe: Modernized pension contributions.
- US: 401(k) retirement plan with a 4% employer match.
- Career development: An allocation of €1,000 (or equivalent) annually for courses, mentorship, tools, or contributions to your skill growth.
- Support for team and community building with enjoyable perks—regular hackathons to explore and prototype n8n features.
- Remote-first culture—we work remotely across Europe, with frequent team off-sites for connection.
- Open-source contributor support: An allocation of $100/month to engage with projects or communities you’re passionate about.
- AI enablement: An unlimited AI budget for personal or professional experimentation.
- Transparent company health reviews: alignment, career paths, and team efforts are openly shared and continually reviewed.
- General equality and opportunities: sponsorship for German work visas.
Please check our Diversity, Inclusion and Belonging initiatives for more in-house efforts.
If you see multiple postings for this role, note that we’re hiring remotely across diverse locations. Please apply to match your working location preferences.
Committed to a future where technical successes drive business impact, we look forward to finding someone daring enough to join us in shaping the best automation foundation for the modern age.
Additional Notes
n8n is an equal opportunity employer actively adhering to equality across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Locate your team: If the job posting reaches someone remotely, apply via the location most aligned with your current or future work representation.
--- Start building with us! Invite challenges and let’s devise the cutting edge of automation together.
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