The Tecsa Group
Technical Account Manager - Supplier collaboration team
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Technical Account Manager - Supplier collaboration team
Technical Account Manager
About the Role
We require a Technical Account Manager to help support the Supplier & Retail collaboration team in leading the management of the running, development, and adoption of our flagship platform.
This role will cover all elements of the product life cycle, including, but not limited to:
- Feeding into product development
- Proposition creation
- Testing
- Reporting
- Collateral creation
- Adoption of the tool with the client base
The expectation is that the incumbent of this role must become a super-user of the platform and serve as the first point of technical support for the team, clients, and the business.
Key Responsibilities
- Provide business, technical, and product knowledge in support of post-sales activities to ensure customer satisfaction
- Address product-related questions and technical challenges
- Educate clients on the functionality of existing and new product features, and how they contribute to their business growth
- Monitor accounts to ensure the optimal usage and performance of the Turn product stack
- Frequently conduct and coordinate tactical operations reviews with client teams
- Act as a conduit to the support organisation to ensure client escalations are resolved in a timely manner
- Accurately replicate, identify, report, and document software defects using the appropriate tracking system
- Feed into the process of new dataset ingestion from major retailer partners, including:
- Gathering minimum requirements
- Creating and delivering final solutions
- Create and distribute comms regarding major platform updates, communicating the benefits of changes
- Lead on platform testing post-changes, updates, and bug fixes
- Perform quarterly business reviews and assist with product training sessions
- Create collateral for Tecsa’s OneViu platform to aid user training
- Provide usage reporting and collaborate with the Insight Manager team to furnish data for our largest suppliers
- Create and manage usage scorecards for our biggest clients
- Integrate customer internal applications and systems using methods such as:
- Server-to-Server
- Pixel-based API
- Other internal facilities
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Requirements
- 2+ years' experience managing SaaS platforms, including:
- Update rollouts
- Testing
- Comms creation
- Bug management
- Ownership or creation of processes in this space is a bonus
- Strong understanding of technology/SaaS platforms and the ability to serve data to users in various ways
- Proven experience in product knowledge and bug testing
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Benefits
- Competitive salary
- 25 days holiday (in addition to 8 bank holidays)
- Company contributory pension scheme
- Opportunity to join a supportive, empowered culture and a team recognised for its outstanding capability and experience
- A dynamic environment for personal learning, development, and impact
- Chance to shape a growing and market-leading technology business
Why Join Us
- Strong support from experienced sales, insight, and product teams
- A collaborative, high-performing culture
- The opportunity to shape and grow a scaling tech and insights business
- Direct exposure to a major grocer retailer and leading CPG brands
- A dynamic environment where you can learn, contribute, and make an impact
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