Trading Technologies
Technical Account Manager (TAM)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technical Account Manager (TAM)
Technical Account Manager (TAM)
Department: Service Office Employment Type: Permanent – Full Time Location: Belfast
About the Role
We are seeking a Technical Account Manager to join our TT Clearing & Post-Trade team. This is a hands-on, pivotal role where you will oversee the full client lifecycle—from gathering requirements through to production deployment and ongoing support.
You will act as the primary technical point of contact for clients, address non-support-related escalations, and validate deliveries to ensure they meet client expectations and requirements. This role demands a unique blend of technical expertise and client relationship management, bridging the gap between technical capabilities and client business needs.
You must deeply understand our products, be capable of deploying and troubleshooting advanced issues, and effectively communicating to manage expectations and negotiate with third parties.
Key Responsibilities
Client Relationship & Ownership
- Handle support escalations as the primary point-of-contact for complex technical issues
- Work closely with the TT Service team to track client issues within ServiceNow
- Track and resolve high-priority issues for timely delivery of critical changes
- Proactively update clients on fixes and updates, ensuring awareness
- Own the entire technical relationship lifecycle, collaborating with the TT Service Manager who manages the broader client engagement
- Focus on technical client needs, serving as the primary liaison with Client Clearing contacts
- Conduct regular client status reviews and follow-ups for outstanding issues
- Lead onsite/remote workshops, demos, and project continuity conversations
Technology Deployment & Validation
- On-board new clients, including onboarding training sessions
- Execute end-to-end software delivery telcos to ensure quality and compliance
- Develop technical specifications for changes or new functionality
- Validate client deliveries from a functional and technical standpoint
- Conduct pre-delivery demos for high-impact changes and client approval
- Raise and drive development tickets through the internal process
- Test coordination with Third-party connections and exchanges to obtain test environments, credentials, and documentation
Project Management & Risk Mitigation
- Schedule and coordinate timelines across exchanges, infrastructure teams, and developers
- Identify and propose alternative solutions when standard prerequisites are unavailable (e.g., custom connectivity)
- Capture and follow-up on client requests across proposals, translating ambiguity into clear action plans
- Mitigate dependency risks through structured communications with third-party teams and exchanges
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills, Knowledge, and Expertise
Technical Proficiencies
- Deep understanding of financial market infrastructure in post-trade and clearing
- Strong SQL foundation, with the ability to write queries for database updates or module configuration
- Networking fundamentals (ability to debug with tools like
ping,telnet, understanding NAT, firewall rules) - Comfort with software deployment, upgrade procedures, and release processes
- Experience managing multi-ownership deployments across diverse environments
Client & Stakeholder Management
- Exceptional communicator, adept at negotiating, managing expectations, and running formal status meetings
- Ability to adaptively navigate dependencies, including resolving issues with third-party gateways or exchanges
- Deep interdisciplinary coordination experience: working between business analysts, developers, exchange parties, network teams, and clients
- Proven track record managing 9-15 demanding clients, handling minor escalations independently with minimal oversight
Process & Methodologies
- Clear methodology for gathering firm requirements and defining acceptance criteria in collaboration with clients
- Strong project governance skills, organizing client portfolios into structured workflows (e.g., proposal drafting to implementation)
- Proactive and structured approach in follow-ups, production of documentation
Desirable Experience
- Familiarity with FIX (Financial Information Exchange) protocol and market gateway standards
- Hands-on experience with deployment tools ( parfois-specific platforms such as ServiceNow, Jira, Confluence)
- Knowledge of client relationship management (CRM) tools (Salesforce, HubSpot)
Working Style & Mindset
- Accountability – Self-direct your portfolio with minimal oversight, maintaining reliability
- Systemic approach – Designs structured workflows for accuracy in client management and delivery coordination
- Proactive – Anticipates risks/complexities, offers innovative solutions, and cultivates preventive strategies
- Technology-savvy – Open to embracing emerging developments in clearing and post-trade tech stacks
Why Join Our Organization?
We deliver comprehensive benefits to support your growth, well-being, and work-life balance, reflecting our collaborative, culture-centric approach.
Health & Financial Security
- Full medical, dental, and vision coverage
- Participation in Group Life (GTL) and Income Protection Schemes
- Pension contributions that support long-term financial stability
Flexible Time Off & Work Environment
- Hybrid work model, requiring 3 days in-office and 2 days remote, tailored to collaboration and focus
- 25 days of Paid Time Off annually, with carry-over option for unused days
- A dedicated voluntary day for charitable involvement each year
- Two professional development days annually
- Additional PTO milestone bonuses for tenure accomplishments
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Work/Life Support & Resources
- Stipend for professional tech accessories, such as office monitors, headphones, high-quality keyboards
- Early holiday dismissals for maximum downtime
- Parental leave extended for adoption or new birth scenarios
Wellness & Lifestyle Perks
- Subsidized gym memberships and health/wellness programs, including healthy meal plans and support
- Discounted healthcare premiums
Our Culture
- Inclusive and diversity-driven, encouraging collaboration among global teams
- Forward-thinking with spontaneous innovation, mentorship, and coaching
- Backed by leading global firms, including Thoma Bravo and 7Ridge, furthering our focus on innovation and growth
About Trading Technologies
Trading Technologies (www.tradingtechnologies.com) is a leading global platform provider in the capital markets sector, delivering end-to-end trading operations technology for Tier 1 banks, hedge funds, professional trading exchanges, clearing firms, and risk managers.
Core Offerings
- Multi-X SaaS online trading platforms
- Execution in futures, options, foreign exchange, fixed income, and crypto
- Data/analytics tools (TCA, quantitative trading, risk management)
- Exchange/technology distribution
- Trading architecture, from connections to order lifecycle
Rationale & Commitment
- Innovation-driven with focus on product development and operational scalability
- Supported by short-to-long-term investment from growth-oriented firms
- Inclusive employment policy — aligning with dance-in-line focus on merit-based talent appeals, globally.
Equal Opportunity Employer
Trading Technologies is an inclusive organization committed to equal opportunity hiring.
Equal opportunity policy ensures diverse talent recruitment, promotion, appointment and progression decisions are based solely on ability, expertise, qualifications, cultural aptitude and skill—not on factors such as:
- Race, colour, religion, or national origin
- Gender/Sexual orientation
- Age / Disability
- Genetic information
- Parental status
TT participates in E-Verify programs for internal openings in the US-domestic offices. We welcome candidates from all backgrounds, industry, and provision environments.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills