DAC Beachcroft
Technical Administrator
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Technical Administrator
Claims Administration Support Role
We’re looking for a detail-driven team player to support our claims handling and administration teams—helping manage caseloads, access client systems, support case management, and contribute to data capture, analysis, and reporting that truly adds value.
Key Responsibilities
- Set up new matter files on the file management system, handling all basic procedural checks and actions in line with agreed procedures
- Assist claims handlers and supervisors with daily To Do Lists and caseload management under supervision
- Conduct a review of new cases
- Manage notifications and incoming work via third-party systems, adhering to established templates and protocols
- Manage a small caseload of low-complexity matters under close supervision, escalating issues as needed and ensuring SLA compliance
- Take responsibility for basic financial administration and transactions related to cases
- Generate monthly reporting for client review using Excel
- Conduct billing administration
- Analyse data to help improve business success and performance
- Ensure accurate data capture, monitoring, and reporting
- Support management information (MI) and reporting requirements, including:
- Maintaining accurate data
- Producing standard reports
- Assisting with client-facing submissions
- Promote the client’s brand and methodology effectively in all dealings with third parties
- Oversee quality control and client protocol compliance on own caseload, including:
- Accuracy and timeliness of record-keeping
- File management
- Management reporting and information
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Skills, Knowledge & Expertise
- IT literate, with working knowledge of Word and Excel
- Strong keyboard skills
- Previous experience in an administrative role (preferred)
- Ability to work to deadlines and prioritise workload effectively
- Capacity to progress tasks using initiative, seeking guidance when needed
- Strong oral and written communication skills
- Comfortable handling routine client and third-party correspondence
- Quality and customer service oriented, with an attention to accuracy and detail
- Knowledge of case management systems (preferred)
- Educated to A-Level or equivalent (graduates welcome but not essential)
- Relevant experience in legal, insurance, or claims administration (preferred)
About DAC Beachcroft
We are a leading international legal business with over 3,000 colleagues and a diverse range of capabilities. Key areas include:
- Insurance
- Health sector
- Real estate (including growing Financial Services and Tech capabilities)
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We represent across sectors, from household names to government departments and NHS bodies, acting for nearly all of the top-20 UK and global insurers.
An internationally connected firm, we have offices globally in: 🌍 UK: 11 locations 🌎 Additional in Bogota, Buenos Aires, Dublin, Lima, Los Angeles, Hong Kong, Madrid, Mexico City, Milan, New York, Paris, Rome, Santiago de Chile, and Singapore
At DAC Beachcroft, we are committed to:
- Equity, diversity, and inclusion (including beyond protected characteristics)
- Hiring based on merit alone
- Valuing diverse backgrounds, perspectives, and experiences
We support flexible working arrangements through our Flex Forward scheme. If flexible working is important to you, we’d welcome discussion during the hiring process.
Note for Recruitment Agencies
- DAC Beachcroft manages all vacancies in-house, prioritising direct sourcing and referrals.
- Roles are released only to selected agencies on our Preferred Supplier List (PSL).
- Speculative CVs without prior instruction from our recruitment teams (LLP and CSG) will not be accepted.
- Queries to preferred agencies may be directed to:
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