Gateley Smithers Purslow
Technical Administrator
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Technical Administrator
Technical Administrator – Gateley Smithers Purslow
About the Role
The Role
The Technical Administrator will provide specialist support to the Executive Administration team and Administration Manager, ensuring all administrative requirements for their unit are met efficiently. The role demands strong organisational skill, time management, and the confidence to challenge processes where necessary. Proactive ownership and initiative are essential.
Key responsibilities include:
- Managing audio transcription of long reports, drafting emails, and handling document scanning/photocopying.
- Collaborating closely with technical teams to ensure project deliverables are met within agreed Service Level Agreements (SLAs).
- Liaising with clients to deliver high-quality customer service.
- Organising and filing all project-related paperwork.
- Monitoring project progress and ensuring updates from technical teams are communicated within SLAs.
- Processing incoming/outgoing project emails efficiently.
- Managing client enquiries to adhere to SLAs.
- Updating the Business Management System (BMS) with accurate data.
- Answering telephone calls, taking clear, concise notes, and scheduling messages.
- Arranging meetings and updating the team calendar (including site visits).
- Supporting Senior and Executive Administrators where needed.
- Compliance with company policies, including administrative procedures, personnel guidelines, and Health & Safety regulations.
About the Team
Who is Gateley Smithers Purslow? We are an independent multidisciplinary private practice, established in 1978, specialising in:
- Civil and structural engineering
- Building surveying
- Cost consultancy
- Architecture and planning
- Insurance claims
- Heritage conservation
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Our highly skilled professionals (including Chartered Building Surveyors, Structural Engineers, and Architects) operate across the UK in the insurance market, delivering practical solutions for clients, both public and private.
Our Culture & Accreditation
Certified with an LR ISO 9001 Quality Managed System, we have achieved Investors in People Platinum status, reflecting our commitment to a people-focused culture.
The Person
We are looking for driven, organised, and adaptable individuals with the following attributes:
- Strong proficiency in Microsoft Excel and Office Suite (Word, Outlook, Teams).
- Experience handling customer calls, demonstrating exceptional customer care, clarity, and adaptability.
- Proven experience in a multi-faceted administrative environment.
- Ability to liaise across departments and manage external stakeholder communications.
- Fast, accurate typing (audio/touch) skills – evidence of at least 50 wpm Audio Typing is advantageous.
- Enthusiastic, committed, and quick to learn in fast-paced settings.
- Tech-savvy and proficient in data management tools.
- ** Outstanding time management and organisational skills** to prioritise diverse workloads.
- Self-motivation with a collaborative mindset—strong teamwork and independence.
- Exceptional communication skills (verbal and written), with an ability to manage client queries at all levels.
About Us
The Benefits
Join a forward-thinking organisation where development, recognition, and rewards align with your commitment.
- Competitive salary with performance-based bonuses.
- Free access to Our Learn platform for unlimited professional development and career growth.
- Comprehensive rewards package (My Flex):
- Adjustable annual leave (additional paid days available).
- Cycle-to-work scheme.
- Critical illness cover and Employee Assistance Programme.
- Group Personal Pension with employer contributions.
- Comprehensive healthcare.
- Season Ticket Loan Scheme.
- Perks At Work/Home for tailored shopping/wellbeing benefits (e.g. fitness, education).
- Gateley Team Spirit Awards—celebrating staff exceptional contributions annually.
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Our Values
We are passionate problem solvers, united by five key values:
- Ambitious for Success
- Forward Thinking
- Room to Breathe (work-life balance).
- Trusted to Do (empowerment and responsibility).
- Working Together (team collaboration).
At Gateley, we make expertise meet attitude—we support over 5,700 clients across the UK and beyond.
Diversity, Inclusion & Wellbeing
We are committed to fostering an inclusive environment, providing equal opportunities regardless of background, age, sex, race, disability, or culture. Our workplace prioritises:
- Flexible working to promote a healthy work-life balance.
- Leadership awards for recognising values-driven exceptional performance.
- Stonewall Diversity Champions and The Law Society’s Gold Standard Diversity & Inclusion accredited.
Additional Information
Pre-employment screening will be conducted to ensure suitability for the role. This includes (but may extend to):
- Work authorization eligibility
- Verification of qualifications
- Criminal record checks (where applicable)
- Financial checks
- Professional references
Checks are tailored to the role requirements.
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