Servaada - a Wipro Company
Technical Administrator
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About Servaada, a Wipro company:
Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role
The purpose of this position is to assist the regulatory reporting team in their business-critical responsibilities. A mixture of operational and regulatory focus provides a varied and interesting role for someone who has experience in this area, or for an ambitious and talented individual who wants to progress in this direction and has some knowledge of finance.
The successful candidate will be key in both delivering team and individual targets within the appointed timescales and to the highest standards.
Key Responsibilities:
- Responsible for the completion of a variety of regulatory reporting obligations.
- Production of our regulatory statements to clients including our quarterly statement and cost and charges statements.
- HMRC tax returns and reclaims.
- Assist with technical queries from the operations function of the business.
- Act as a crucial triage point for any technical and complex queries.
- Correction of capital gains tax exceptions.
- Achieve departmental service level agreements (SLAs) and key performance indicators (KPIs).
- Demonstrate flexibility during periods of high workload, assisting other services when required.
- Support the business software infrastructure with user acceptance testing and support in system upgrade testing.
- Achieve and actively maintain your skills and knowledge to adhere to the Training and Competence standards.
- Continually focus on delivery of excellent customer service to ensure that the Company is highly valued by our clients.
- Ensure that the Treating Customers Fairly (‘TCF’) principles are adhered to, supporting Customer Service improvement initiatives, raising any areas for concern with either line manager or Compliance.
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You will, from time to time, be required to undertake other activities that fall within your capabilities as directed by management.
About you (what we’re looking for)
Specialist Skills, Qualifications and Experience:
Essential:
- Good attention to detail.
- Excellent interpersonal, organisation and communication skills.
- Ownership and accountability.
- Proactive and driven.
- Working knowledge of Excel.
- Ability to work well under pressure.
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Desirable:
- Investment Management Certificate (IMC), Investment Operations Certificate (IOC) or equivalent industry recognised qualification.
- Financial services experience.
- Understanding of investments and investment products
Core Competencies
- Operational Excellence: Continually delivering and improving excellence for all clients and customers.
- Client and Customer Focus: Add value to client/customer, adhere to Treating Customers Fairly principles, and operate as a true business partner.
- Communication: Communicate clearly and concisely, tailoring content and style, with ability to make a positive impression on others.
- Working with others: Working successfully with others and building a network of good relationships in order to achieve shared goals.
- Performance Focus: Demonstrate energy and enthusiasm, takes ownership, delivers results and improves personal performance.
Equal Opportunities:
Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.
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