Liebherr Group
Technical Advisor, Mobile Cranes - Biggleswade
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Technical Advisor, Mobile Cranes - Biggleswade
Technical Advisor / Product Support Engineer – Mobile & Crawler Crane
Within Liebherr-Great Britain & Liebherr Ireland, a prominent vacancy has opened in the Mobile & Crawler Crane department. Based in Biggleswade, this role plays a pivotal role in ensuring sustained industry-leading after-sales support, enhancing business growth through collaboration with Sales and After-Sales teams.
The position requires technical expertise, exceptional support deliverables, and strong cross-departmental collaboration. You’ll act as a critical link between customers, engineers, and technical resources while upholding the company’s core values: Business Performance, Customer Focus, People and Teamwork, and Leadership.
Key Responsibilities
- Provide holistic technical support for Liebherr-Great Britain and Liebherr Ireland Mobile & Crawler Crane customers, addressing their queries with precision.
- Assist field service and workshop engineers in troubleshooting, information dissemination, and technical advisory.
- Participate in cross-departmental support, ensuring seamless collaboration within Liebherr-Great Britain (LGB) & Liebherr Ireland (LIR) as required.
- Maintain exceptional internal relationships to maintain high service standards across teams.
- Disseminate critical technical information promptly to relevant stakeholders, incorporating insights from Liebherr Group factories.
- Manage technical projects, overseeing timelines and ensuring successful completion.
- Lead warranty work processes, liaising between Liebherr factories, customers, and in-house teams to deliver favourable outcomes for all.
- Deploy and brief engineers efficiently, ensuring optimal resources align with job/project requirements.
- Investigate anomalous incidents, accidents, or customer technical challenges in collaboration with colleagues—document findings for high-stakes scrutiny.
- Attend offsite meetings, exhibitions, and overseas engagements, including overnight travel as required.
- Participate in a rotating on-call rota system for out-of-hours emergencies.
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Profile Requirements
Ideal candidates will be equipped with:
- A successfully completed apprenticeship/qualification aligned to:
- Engineering, crane technology, or relevant mechanical/technical sector.
- Product or industry-specific experience (e.g., crane maintenance, servicing, or after-sales support).
- A strong track record of teamwork, able to function collaboratively across diverse departments.
- Exemplary communication skills, capable of conveying technical concepts clearly and confidently at all levels.
- A flexible and adaptable mindset to manage dynamic work scenarios.
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Benefits Package
Joining Liebherr offers:
- The chance to work with a global industry-leading manufacturer.
- A stable, growth-oriented environment with progressive prospects.
- Competitive salary and a comprehensive benefits framework.
- Investing in career development & training, fostering professional growth.
Interested? Apply online. For inquiries, contact Aleksandra Szczepanska at: lgb.careers@liebherr.com
About the Company
Liebherr-Great Britain Ltd. is a key division of the global Liebherr Group, focused on sales and servicing Liebherr crane products throughout the UK and Ireland.
Location
Liebherr-Great Britain Ltd. Normandy Lane, Biggleswade, SG18 8QB, United Kingdom
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