Liebherr Great Britain
Technical Advisor, Mobile Cranes - Biggleswade
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Technical Advisor, Mobile Cranes - Biggleswade
Technical Advisor/ Product Support Engineer – Mobile & Cranes Department
About the Role
A vacancy has arisen within Liebherr’s Mobile & Crawler Crane department based in Biggleswade, seeking a Technical Advisor/ Product Support Engineer to play a pivotal role in enhancing after-sales support.
This position contributes to the technical department’s success by:
- Supporting After-Sales and Sales teams to grow the business while maintaining industry-leading technical support
- Assisting service engineers and customers with technical information, resources, and resources
- Delivering effective, efficient advice while maintaining exceptional customer service, administrative, and interpersonal skills
- Aligning with Company Key Result Areas: Business Performance, Customer Focus, People and Teamwork, Leadership
Key Responsibilities
Customer & Technical Support
- Provide comprehensive technical support to:
- Liebherr GB & Liebherr Ireland customers for Mobile & Crawler Cranes
- Field Service & workshop engineers across the Liebherr Great Britain and Ireland network
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Internal Collaboration & Teamwork
- Work as a key member of the technical team, supporting colleagues across departments (Liebherr GB & Ireland as needed)
- Foster excellent working relationships to maintain departmental high standards
- Communicate technical information (including updates from the Liebherr Group factories) to the right stakeholders promptly
Project & Problem Management
- Manage specific jobs/projects with ownership of their completion
- Participate in warranty management, liaising with factories & customers for optimal outcomes
- Brief and deploy engineers efficiently, ensuring optimum competencies/resources are applied
- Engage in incident/accident investigations (including customer technical issues) and produce clear, high-quality reports for scrutiny
Out-of-Hours & Travel Commitments
- Available for rota-based out-of-hours call-outs
- Attend internal and external meetings, exhibitions, and overseas trips, including overnight stays
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Essential Profile Requirements
Successful candidates must meet the following criteria:
- Completion of a recognised apprenticeship/tree diploma in a related technical/industrial field (e.g., Mechanical Engineering, Electricianship, Crane Operations, or equivalent)
- Product/industry-specific experience (e.g., heavy machinery, lifts/hoists/cranes, or similar)
- Strong team player mindset with a collaborative approach
- Confident, clear communication (across levels of technical expertise)
- Flexible & adaptable attitude to operational demands
What We Offer
- A chance to work with industry-leading Liebherr Mobile & Crane Systems
- A secure and progressive work environment with opportunities for career growth
- Competitive salary & enhanced benefits package
- Training/personal development tailored to support your growth
Ready to take the next step? Apply online to explore exciting opportunities with Liebherr.
For queries, please contact: Aleksandra Szczepanska (recruitment contact) #Liebherr | One Passion. Many Opportunities
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