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Technical Analyst - CAFM
About The Role:
Role Overview:
As a CAFM Technical Specialist, you will be responsible for managing and optimizing our Computer-Aided Facilities Management (CAFM) system, MRI’s Concept Evolution. Your expertise will ensure the efficient operation of our facilities and enhance overall workplace experience. Here are your key responsibilities:
Key Tasks & Responsibilities:
Functional:
System Administration and Configuration:
- Administer and configure the CAFM system, including user access, security settings, and system parameters.
- Customize workflows, forms, and reports to meet specific facility management needs.
Data Management:
- Maintain accurate and up-to-date facility data within the CAFM system.
- Ensure data integrity, including space allocations, asset inventories, and occupancy information.
Integration and Interoperability:
- Collaborate with other systems (such as Building Management Systems, IoT devices, and HR systems) to integrate data and streamline processes.
- Troubleshoot and resolve integration issues.
User Support and Training:
- Provide technical support to end-users, addressing system-related inquiries and issues.
- Conduct training sessions in a train the trainer approach.
System Enhancements and Upgrades:
- Evaluate new features and enhancements in CAFM software.
- Plan and execute system upgrades, ensuring minimal disruption to operations.
Reporting and Analytics:
- Generate regular reports on facility utilization, maintenance activities, and space occupancy.
- Analyze data trends to identify opportunities for process improvement.
Compliance and Best Practices:
- Stay informed about industry standards and best practices related to CAFM.
- Ensure compliance with relevant regulations and guidelines.
Vendor Management:
- Collaborate with CAFM software vendors and service providers.
- Participate in vendor selection, contract negotiations, and ongoing relationship management.
Continuous Improvement:
- Proactively identify areas for system optimization and propose enhancements.
- Participate in cross-functional teams to improve facility management processes.
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General:
- Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
- Exercise independent judgment, reasonable care, skill, and diligence when carrying out their duties.
- Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.
- Adhere to and promote the UK & Ireland group’s policies on equality & diversity, information security, health and safety, and data protection in the performance of their duties and the management of the people reporting into them.
- Support and promote the UK & Ireland group’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.
Qualifications & Skills:
Necessary:
- Experience working within Facilities Management or equivalent industry, using CAFM products such as MRI’s Concept Evolution.
- Good experience in a range of current technologies and tooling
- Highly motivated, driven and with the ability to work with limited supervision but also as part of a team.
- Ability to plan, manage and execute your own workload.
- Good interpersonal, communication, and presentation skills
Desirable:
- Strong experience of implementing, supporting, and managing databases, data applications, and tooling.
- Experienced in implementing and configuring vertical applications.
- Higher education qualification preferred, but not essential.
Core Expectations:
- Show flexibility in working arrangements to ensure that a high level of service is delivered.
- Self-motivated and able to work effectively in a fast-paced environment.
- Have a positive and focused attitude when dealing with all colleagues.
- Be able to take personal responsibility.
- Have a flexible and positive attitude towards work.
- Be keen to continuously improve own learning and development.
- Support and embed the UK & Ireland group’s corporate values.
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About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.
Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
- ✅ Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- 🚀 Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- 🙂 Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards, and wellbeing resources.
- 📝 Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- 💰 Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, then please click apply and register your interest! You can also sign up to our job alerts when registering, which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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