Motortronics
Technical Application Engineer
Ivybridge
Posted 2 days ago
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Technical Application Engineer
Motortronics UK – Technical Support & Application Engineering Role
Company Overview
Motortronics UK is a global leader in the design and manufacture of motor control solutions, including energy-saving products.
- Founded: 1982 (Plymouth, UK)
- Global Operation: Now part of Motortronics Group (facilities in the USA, UK, St Kitts, South Korea & China)
- Innovation Focus: Pioneers in digital soft starter technology, specialising in industrial & commercial markets (85% of sales exported internationally)
Core Values:
- Engineering excellence
- Customer focus
- Continuous innovation
- Cutting-edge efficiency solutions
Responsibilities
Technical Support & Application Engineering
- Product Expertise: Provide pre- and post-sales support for soft starters, motor control and protection systems.
- Customer Applications: Review specifications, recommend optimal Motortronics products, and offer technical guidance.
- Problem-Solving: Troubleshoot queries, assist commissioning, and offer application advice.
- Customer Training: Develop and deliver technical training internally and for clients/distributors.
Sales & Business Development Support
- Team Collaboration: Work with sales teams to develop new business opportunities.
- Technical Presentations: Deliver expertise during client visits, presentations, and specs reviews.
- Key Accounts: Support relationships with OEMs, consultants, and global end-users.
- Technical & Commercial Pitching: Compile proposals, quotations, and project submissions for non-technical audiences.
Product & Market Intelligence
- Trend Monitoring: Track industry trends, competitor pricing, and new product developments.
- Customer Insights: Gather market feedback to inform business strategy and product roadmaps.
- Future-Proofing: Identify emerging market needs for new/improved products.
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Product Management & Marketing Support
- Documentation: Review technical guides, case studies, and product literature for accuracy.
- Content Creation: Provide input for website content, launches and marketing campaigns.
- Brand Authority: Ensure technical precision across all product-related materials.
Collaboration & Continuous Improvement
- Cross-Department Cohesion: Work with teams to enhance customer experience.
- Record-Keeping: Maintain CRM records of customer interactions.
- Global Engagement: Travel domestic/international (primarily in EMEA) for events/sales visits.
- Innovation Drive: Contribute ideas to processamentoments and performance optimisation.
Experience & Requirements
Essential
- Qualification: HNC/HND/degree in Electrical, Electronic Engineering or a related field.
- Industry Knowledge: Experience in industrial automation, motor control, drives, or protection systems.
- Technical literacy: Ability to interpret specifications, schematics and evaluate project feasibility.
- Communication:
- Fluency in verbal/written technical writing.
- Strong customer-facing and presentation skills.
- Organisational Skills:
- Self-motivated, structured time-management.
- Proficiency in Microsoft Office and CRM systems.
- Travel: Willingness to regular international travel (EMEA region).
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Desirable
- Niche Expertise: Knowledge of low-voltage motor control, VFDs, MCCs or soft starter systems.
- Global Support Experience: Background in technical sales and international client collaboration.
- Standards Awareness: Familiarity with IEC/NEMA norms.
- Training Delivery: Experience in engineering education or public speaking.
Personal Attributes
- Proactive & Solution-Focused:Costa-conscious mindset.
- Analytical Skills: Problem-solving with a technican-commercial balance.
- Collaborative: Adaptable within large and small teams.
- Lifelong Learning: Enthusiastic for skill development.
Key Performance Indicators
- Technical Support:
- Timely enquiry resolution.
- Contribution to sales pipeline conversion.
- Customer Satisfaction: Post-interaction feedback scores.
- Quality of Training: Effectiveness of knowledge dissemination.
- Technical Accuracy: Precision in application recommendations.
- Product & Market Growth: Input into development initiatives and trend forecasting.
Package & Perks
- Remuneration: Competitive salary (based on experience).
- Start Date: **Immediate).
- Benefits:
- Private healthcare.
- Contributory pension scheme.
- Life assurance.
- 25 days holiday + bank holidays.
- Career Growth: Opportunity to advance within a global organisation.
How to Apply: Applications directed to linkedIn may not be viewed. Please email: steven.atkey⦾motortronics-uk.co.uk with your CV and portfolio.
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Skills
Technical Support
Application Engineering
Electrical Engineering
Motor Control
Customer Service
Sales Support
Problem Solving
Communication
Presentation Skills
Organizational Skills
Time Management
Training Delivery
Market Intelligence
Collaboration
Continuous Improvement