Interactive Brokers
Technical Assistance Associate
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Technical Assistance Associate
Job Description: Client Technical Support Specialist (German or French Speaker)
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with a presence in 15+ countries. Since its founding over four decades ago, we’ve sete the industry standard for innovative financial technology and an unwavering commitment to our clients.
As part of an online financial brokerage network, our affiliates serve clients across 200+ countries and territories, offering electronic brokerage services for:
- Stocks
- Options
- Futures
- Currencies
- Bonds
- Funds
We cater to individual investors, institutions, financial advisors, hedge funds, and introducing brokers, empowering them to trade with cutting-edge technology, competitive pricing, and global market access. Drawn from Barron’s, we’ve been named the #1 online broker for six consecutive years.
Join our dynamic, multinational team and be part of a trusted brand that harnesses state-of-the-art technology to simplify and enhance global trading opportunities.
With Interactive Brokers (UK) Limited in London, we are seeking a Client Technical Support Specialist who speaks German or French alongside English. This role involves assisting clients with their trading platforms, acting as a liaison between internal teams and clients, and resolving technical issues efficiently.
The ideal candidate is:
- Analytical with a problem-solving mindset
- Methodical and detail-oriented
- Initiative-driven with a passion for troubleshooting
- Eager to build a career in a supportive, high-growth environment
About the Role
Our Client Technical Support Team seeks a skilled professional to deliver world-class support through phone, chat, and ticketed resolutions. You will:
- Troubleshoot and resolve technical problems across our platforms, including:
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android, iOS)
- Web-based trading platforms
- Investigate client-reported issues, following a structured workflow
- Coordinate between external clients, internal teams, and development to ensure swift, effective issue resolution
- Document problems systematically for long-term process improvements
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This role extends beyond reactive support—it’s an opportunity to shape the future of financial services by improving our platform experience and upholding our reputation as an industry leader in trust, innovation, and accessibility.
Responsibilities
-
Proactive Client Assistance
- Handle voice, live chat, and ticketed support for clients worldwide
- Address urgent issues with clarity and professionalism
-
Technical & Functional Troubleshooting
- Support all desktop (Windows/macOS/Linux) and mobile (Android/iOS) platforms
- Investigate and diagnose software bugs, connectivity errors, and trading platform malfunctions
- Provide detailed guidance to resolve front-end and back-end issues impacting client workflow
-
Internal Collaboration
- Partner with development, QA, and business teams to interpret and escalate client complaints
- Maintain records of technical issues for preventative measures and pattern identification
-
Problem Resolution Best Practices
- Focus on wide-scale technical issues, ensuring team-wide consistency in issue handling
- Initiative to automate repetitive tasks or suggest workflow improvements
Requirements
Core Criteria
- Fluency in English (award languages: German or French as a regional advantage; other European languages are a plus).
- Bachelor’s degree (preferred in IT, computer science, or a related technical field).
- 2+ years of experience in client support, particularly in a technical or troubleshooting capacity. Background in financial software or trading platforms is advantageous.
- 2+ years’ hands-on experience supporting:
- Windows and macOS environments
- Connectivity and software support (understanding network diagnostics, application installation/updates)
- Effectiveness in fast-paced, multi-tasking environments with strict deadlines.
- Strong verbal and written communication skills—able to explain complex technical issues in simple terms.
- Experience with support ticketing systems (e.g., Zendesk, Freshdesk).
- Adaptability in fast-changing environments—new technology and software versions emerge frequently.
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Nice-to-Have
- Experience with financial trading platforms or brokerage services.
- Familiarity with fintech trends, cloud APIs integration, or server-side troubleshooting.
- Certification in privacy regulations or IT compliance (e.g., GDPR, ISO 27001).
Benefits & Perks
As part of Interactive Brokers (UK) Limited, you’ll enjoy an attractive compensation package and a myriad benefits to support your professional and personal growth:
Compensation & Financial Incentives
- Salary commensurate with experience.
- Performance-based discretionary cash bonus scheme.
- Discretionary stock grants.
- Gross pension scheme (5% employer contribution, 4% employee match).
Career & Work-Life Balance
- Hybrid working model: Flexibility to work remotely two-three days per week when operating from home.
- Fully subsidised company lunches and healthy snacks whilst on-site.
- Continuing career support and professional development.
Wellbeing & Protection
- Group Life Assurance cover.
- Group Income Protection Insurance.
- Access to:
- Private Medical Insurance.
- Dental and health cash plans.
Eco-Friendly & Policy Considerations
- Travel season ticket loans (based on employment location).
- Cycle to Work Scheme (UK-based).
- Strong commitment to delivering best practices aligned with FCA Consumer Duty, ensuring adherence to regulations, enterprise risk management, and organizational ethics.
Perks
- Regular corporate social events for networking and team bonding.
- Choice of workplace amenities to ensure a positive, collaborative environment.
(All terms subject to contract, dependant on employment status and location.)
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