United Utilities
Technical Author
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About Us
Salary £51,233 + Bonus + Outstanding Benefits
Lingley Mere, Warrington (Hybrid Working)
Permanent | Full Time | 37 Hours Per Week
Transform Complex Information Into Essential Knowledge
At United Utilities, we're investing billions in the future of water and wastewater services across the North West, delivering major infrastructure projects that will support communities, protect the environment, and create a stronger, greener future.
As our Capital Delivery Programme continues to grow, we're looking for a talented Technical Author to play a critical role in ensuring the knowledge, information and documentation behind these projects is captured, communicated and maintained to the highest standard.
This is a unique opportunity to combine your technical expertise, writing skills and stakeholder management experience within one of the UK's largest infrastructure organisations.
If you're passionate about turning complex technical information into clear, practical and user-friendly documentation that enables safe and efficient operations, we'd love to hear from you.
Why This Role Matters
Every asset delivered through our Capital Delivery Programme requires high-quality technical documentation to ensure it can be operated, maintained, managed and improved effectively throughout its lifecycle.
As a Technical Author, you'll be responsible for developing and maintaining critical asset documentation across water, wastewater and bioresource treatment and distribution systems.
Working closely with engineers, project managers, technicians and operational teams, you'll help bridge the gap between technical complexity and operational understanding, ensuring our people have access to accurate information when they need it most.
Your work will directly support operational excellence, regulatory compliance, asset performance and the safe delivery of services to millions of customers across the North West.
What You'll Be Doing
Creating Essential Technical Documentation
- Produce high-quality technical documentation in line with United Utilities standards and requirements.
- Develop operation and maintenance manuals, site-specific documentation, training materials and Health & Safety files.
- Create clear, concise and accurate content that supports operational teams and end-users.
- Ensure documentation is accessible to a wide range of audiences, from engineers and technicians to operational colleagues and regulatory stakeholders.
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Collaborating with Subject Matter Experts
- Work closely with engineers, project managers, contractors and technical specialists to gather information.
- Convert complex technical terminology into practical, user-friendly guidance.
- Validate technical accuracy and completeness before publication.
- Capture critical asset knowledge from project teams and delivery partners.
Supporting Regulatory Compliance
- Ensure all documentation aligns with industry regulations, standards and company requirements.
- Stay up to date with changing legislation, guidance and best practice within the water industry.
- Support the delivery of compliant asset information across the Capital Delivery Programme.
Maintaining Quality and Accuracy
- Review and edit documentation to ensure consistency, accuracy and quality.
- Apply established document control processes, templates and formatting standards.
- Manage documentation revisions and updates through effective version control.
- Ensure records remain current throughout the asset lifecycle.
Supporting Change and Operational Readiness
- Develop training materials and user guides to support the implementation of new assets, technologies and processes.
- Help operational teams transition assets safely and effectively into service.
- Support business readiness by ensuring critical information is available at project handover.
Building Strong Stakeholder Relationships
- Collaborate with cross-functional teams across engineering, operations, project delivery and asset management.
- Engage with stakeholders to understand documentation requirements and incorporate feedback.
- Support continuous improvement initiatives that enhance information quality and accessibility.
What We're Looking For
We're seeking a detail-oriented professional with strong technical writing skills and the ability to transform complex information into clear, engaging and practical documentation.
Essential Skills & Experience
- Previous experience in a Technical Author, Technical Writer, Documentation Specialist or similar role.
- Strong technical writing capability with the ability to communicate complex concepts clearly and concisely.
- Experience producing technical documentation, manuals, operating procedures or training materials.
- Excellent written communication and editing skills.
- Strong attention to detail and commitment to quality.
- Experience working collaboratively with technical subject matter experts.
- Ability to manage multiple projects and competing deadlines.
- Strong organisational and document management skills.
- Proficiency with Microsoft Office applications including Word and Excel.
- Experience using document management systems and version control processes.
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Desirable Experience
- Experience within the water industry, utilities, engineering, infrastructure, construction or manufacturing sectors.
- Understanding of water, wastewater or bioresource treatment processes.
- Knowledge of operational asset management environments.
- Experience developing Health & Safety documentation.
- Familiarity with regulatory requirements and industry standards.
- Certification in Technical Writing or Documentation Management.
Qualifications
Ideally, you'll hold:
- A Degree or HND in Technical Writing, Engineering, Environmental Science or a related discipline.
Equivalent experience and industry knowledge will also be considered.
What's In It For You?
As a FTSE 100 organisation, we offer an outstanding rewards package that recognises the value our people bring.
Benefits Include
- Competitive salary.
- 26 days annual leave, increasing to 30 days after four years' service, plus 8 bank holidays.
- Up to 14% employer pension contribution (21% combined contribution).
- Up to 7.5% performance-related bonus.
- Company-funded healthcare plan.
- Life cover.
- MyGymDiscounts with savings of up to 25% on gym memberships and digital fitness subscriptions.
- Best Doctors service.
- Salary Finance support.
- Wealth at Work financial wellbeing courses.
- Employee Assistance Programme.
- Mental Health First Aiders.
- EVolve Car Scheme.
- ShareBuy scheme.
- MORE Choices flexible benefits platform.
- Enhanced parental leave policies.
- A wide range of retail, leisure and lifestyle discounts.
Help Shape the Future of the North West
At United Utilities, every document tells a story. It captures knowledge, enables safe operations, supports critical infrastructure and helps ensure millions of people receive the essential services they depend on every day.
If you're looking for a role where your technical expertise, attention to detail and communication skills can make a genuine impact, we'd love to hear from you.
Apply today and help us turn technical knowledge into operational excellence.
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