Gleeson Recruitment Group
Technical Automation Engineer
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Technical Automation Engineer
We are recruiting for a technically minded Automation Engineer to improve, automate, and standardise the delivery of Managed IT Services. This is a newly created role within a Managed Services Support function. You will review existing systems and operational processes, identify repetitive or inefficient activity, and implement practical automation that reduces manual effort and improves service quality. The position would suit someone from an MSP, IT support, infrastructure, or networking background who has hands-on experience with scripting, RMM platforms, workflow automation, systems integrations, or technical process improvement.
The Role
You will work closely with the Managed Services Manager and wider technical teams to identify where time is being lost, where processes can be improved, and where automation can create measurable operational value. You will be expected to take ownership of improvement initiatives from initial analysis through to implementation, helping create more scalable, consistent, and efficient ways of working.
Key Responsibilities
- Review existing Managed Services systems, workflows, and operational processes.
- Identify repetitive, manual, and time-consuming activity that can be automated.
- Design and implement practical automations using RMM tools, scripting, APIs, workflow platforms, and native system functionality.
- Analyse where support teams are spending the most time and identify opportunities to improve efficiency.
- Build and maintain a prioritised automation and service-improvement roadmap.
- Improve monitoring coverage, patching processes, service health, and customer onboarding.
- Standardise technical procedures, operational documentation, and service-transition processes.
- Reduce unnecessary tickets, repeated activity, and avoidable customer issues.
- Improve handovers between sales, projects, support, and technical teams.
- Create dashboards, KPIs, and operational reporting to measure service performance and improvement.
- Support proof-of-concept and pre-sales activity where technical input is required.
- Help shape and improve future Managed Services offerings.
- Work with internal teams to embed improved processes and ensure changes are adopted successfully.
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Technologies
You do not need to be an expert across every platform, but experience with some of the following would be beneficial:
- RMM platforms
- PowerShell
- APIs and systems integrations
- PSA and ITSM platforms
- Network monitoring tools
- Managed wireless technologies
- Backup and disaster recovery platforms
- Endpoint security tools
- Firewalls and VPN technologies
- Email security platforms
- Power BI
- Workflow automation tools
- AI-enabled automation tools
Essential Experience
- Previous experience within an MSP, Managed Services, IT support, infrastructure, network support, or technical operations environment.
- Hands-on experience with automation, scripting, workflow tools, systems integrations, or reporting automation.
- Experience identifying and improving technical or operational processes.
- A strong understanding of IT support and Managed Services environments.
- The ability to turn improvement ideas into practical, deliverable solutions.
- Strong analytical and problem-solving skills.
- Good stakeholder-management and communication skills.
- The confidence to work across technical, operational, commercial, and customer-facing teams.
- The ability to manage improvement activity from analysis through to implementation.
Desirable Experience
- Experience using an RMM platform.
- PowerShell scripting experience.
- Experience working with APIs or systems integrations.
- Experience creating dashboards, KPIs, or service reporting.
- Exposure to continual service improvement, service transition, or customer onboarding.
- Experience across networking, endpoint management, cybersecurity, backup, or cloud services.
- Familiarity with AI-driven automation tools.
- Relevant IT, networking, cloud, security, or automation certifications.
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The Person
You will be naturally curious, technically credible, and comfortable questioning inefficient ways of working. You will be able to speak with engineers, managers, and customer-facing teams, understand how services are currently delivered, and identify practical ways to improve them. You should be equally comfortable analysing a process, building an automation, presenting your findings, and helping teams adopt a better way of working.
Benefits
- 31 days' holiday, including bank holidays
- Option to buy and sell annual leave
- Life insurance
- Employee benefits platform
- Retail, travel, gym, and leisure discounts
- Wellbeing support
- 24/7 access to a virtual GP
- Second medical opinion service
- Free will-writing service
- Cycle-to-work salary-sacrifice scheme
- Electric-car salary-sacrifice scheme
- Paid volunteer leave
- Employee Assistance Programme
- Financial, health, and wellbeing support
- Access to fitness and shower facilities
- Secure bicycle storage
- City-centre office
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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