trg.recruitment
Technical Business Analyst
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Technical Business Analyst
Technical Business Analyst – Media Org
6-month contract | Hybrid London | Start ASAP | Inside IR35 | Circa £465/day
A hands-on technical BA is sought to map how subscription operations currently run across an outsourced partner and internal teams - surfacing the pain points and complexity any future model needs to design around. This is not a documentation exercise; the artefacts produced are the deliverable.
What you'll do
- Map as-is processes, systems, data feeds and reporting across nine outsourced service categories
- Interview and shadow stakeholders to document friction, cost and risk in the current model
- Quantify complexity and attach cost to it - rate plans, workarounds, bespoke reports
- Triangulate invoices and internal data to build a credible cost-per-subscriber view
- Maintain the relationship with the outsource partner throughout discovery
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What you'll deliver
- Service catalogue
- Process maps
- Pain-point register
- Complexity inventory
- Baseline metrics pack
- System/data feed inventory
- A 10–15 page steering group summary
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Must-have
- Technical BA experience across systems, integrations and data - not only process diagrams
- Track record on a subscription, circulation or BPO-exit programme in publishing, media or financial services
- Strong process mapping, finance literacy (deferred revenue, reconciliations, VAT) and stakeholder skills
Nice-to-have
- Publishing operations
- ABC audit
- Offshore CS centre experience
- Subscription platforms
- GDPR
- SQL
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