Post Office Ltd
Technical Business Analyst
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Summary
Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: PCD Product Owner
Contract Type: Permanent
Working pattern: Hybrid
Location: London
Closing Date: 28th July
What To Expect
The Technical Business Analyst is a key member of the Technical PCD Product Team, responsible for owning the requirements definition and management for strategic roadmaps and associated developments and driving and maturing internal analysis processes within the wider Technology Product function.
The Technical Business Analyst will interpret stakeholder requirements, conduct thorough data analysis, and facilitate effective communication. Responsible for translating business needs into actionable plans, streamlining processes, and collaborating with cross-functional teams to drive strategic solutions aligning with organisational goals.
They will drive a culture of inclusion, continuous improvement, and high performance in their teams, delivering and driving decision-making across the Business, Customers and Partners.
What We Can Do For You
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 10% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
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For a Detailed Overview Of Our Benefits
What you’ll need to succeed
To be successful in this role you will be versed in the below
- Significant Business Analysis experience within large-scale, complex technical transformation programmes.
- Proven experience leading cross-functional business analysis activities from discovery through to implementation.
- Strong stakeholder management experience, including senior leadership engagement.
- Experience gathering, analysing and documenting business requirements.
- Experience working with
- Proven ability to facilitate workshops, interviews and requirements gathering sessions.
- Experience with process mapping, gap analysis, root cause analysis and business process improvement.
- Experience working within Agile environments and delivering change initiatives.
- Strong data analysis capability with the ability to drive data-led decision making.
- Experience creating Epics, Features and User Stories for delivery teams.
- Proven experience working with APIs and systems integration initiatives from a Business Analyst perspective.
- Experience eliciting, documenting and validating API requirements, contracts and acceptance criteria.
About Us
At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.
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Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit
Application Guidance
Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.
As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact
We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.
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