easyJet holidays
Technical Business Analyst - Customer Platforms
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Technical Business Analyst - Customer Platforms
Technical Business Analyst (Customer Platforms)
We are recruiting for a Technical Business Analyst (Customer Platforms) who will work closely with business teams at easyJet holidays to understand their needs and translate them into clear requirements for our development teams.
Key Responsibilities
You’ll support workshops, capture scope and priority needs, and help ensure timely delivery. This involves collaboration across Technology, Operations, Product, DevOps and third-party partners to ensure every change is:
- Understood
- Implemented correctly
- Adopted successfully
Your focus will also include:
- Process improvement and simplification for customer-facing platforms
- Implementation planning and guiding teams
- Ensuring requirements are correctly interpreted by development teams
- Improving requirements definition, documentation, and measurement to build stronger foundations for future projects
What You’ll Bring
This role requires a nit-to-the-detail (connect-the-dots) thinker who can:
- Translate business needs into technical requirements (and vice versa)
- Work knowledgeably in CRM and CCaaS platforms, specifically Salesforce Service Cloud and Amazon Connect, preferably with contact centre environment experience
- Map business processes, optimise workflows and quickly assess the impact of change
- Identify and eliminate friction to improve the user experience
- Operate effectively in agile teams, understanding approaches like BDD and tools such as Jira, Confluence, and Miro
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Additional skills:
- Exceptional communication—tailor language based on your audience
- Ability to articulate technical details clearly
- Expertise in influencing teams toward common goals
- Fluent in presenting data and providing strategic insights to leadership
Experience in:
- Partnering with external vendors and internal development teams
- Keeping all stakeholders aligned and moving successfully toward shared goals
What’s in it for you?
EasyJet holidays offers a competitive salary and an all-inclusive benefits package:
- Company-wide bonus scheme
- 7% pension contribution
- Private medical insurance
- Flexible share options and life assurance
- Tailored benefits to suit your needs
Beyond this:
- Heavily discounted travel for your family (fly anywhere on easyJet!)
- Annual holiday vouchers
- Generous annual leave entitlement
Get help with your application
Your very own career expert that helps elevate your application to the next level.
At easyJet holidays, we don’t just offer great customer experiences—we want you to have great ones too. We’re deeply invested in your development opportunities and ensuring our team thrives in a welcoming atmosphere.
How to Apply
You can apply by clicking the "Apply" button. Due to high volume, closing dates may move forward unexpectedly—apply promptly.
We’re committed to an inclusive workplace that reflects the diverse customers we serve. If you require reasonable adjustments or additional assistance (e.g., flexible assessments or accessible interview venues), contact ma.recruitment@easyjet.com.
EasyJet holidays is the fastest-growing tour operator in the UK, named one of the Best Workplaces in Travel. Our role offers:
- Autonomy to shape projects
- A platform to share ideas and innovate
- The chance to work with the best-in-class professionals—all to deliver unforgettable experiences.
Make a difference—make it easyJet holidays.
#ejholidays
Location Full-time, near Luton Airport, UK (hybrid model: 3 days in-office per week).
Business Area: Technology – easyJet holidays Organisation: easyJet holidays
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